Wellcare ACT Mastery Exam Questions and
Answers (Latest 2023 – 2024) Verified
Solutions
Once the enrollment is completed, you can save a copy of the application for your
reference. - Correct Answer False
Which elements are available as part of Wellcare's sales support model? - Correct
Answer All of the above.
Centene requires all contracted brokers/agents to read, understand, and agree to
Centene's Business Ethics and Code of Conduct Policy. - Correct Answer True
Communication of PHI can be:
(Select all that apply.) - Correct Answer -Written
-Electronic
-Verbal
Prior to completing the enrollment form, you should always confirm the beneficiary's
primary care physician (PCP) and/or specialists. - Correct Answer True
Noting the correct enrollment period on enrollment applications helps in preventing
delayed enrollment processing.
Select one: - Correct Answer True
A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only,
before the enrollment application process in Ascend through the Value Based
Enrollment (VBE) portal. - Correct Answer False
Beneficiary-facing content that includes generic or plan-specific product or benefit
information must be submitted for review and CMS submission, as well as acceptance
or approval, prior to distribution. - Correct Answer True
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. - Correct Answer False
The NEW online Centene Workbench self-service portal enables you to: - Correct
Answer All of the above
What are some examples of what can trigger a beneficiary complaint? - Correct Answer
Select All!
a.Did not consent to enroll in the plan.
b.Received incorrect plan benefit information or were dissatisfied with plan benefits.
Answers (Latest 2023 – 2024) Verified
Solutions
Once the enrollment is completed, you can save a copy of the application for your
reference. - Correct Answer False
Which elements are available as part of Wellcare's sales support model? - Correct
Answer All of the above.
Centene requires all contracted brokers/agents to read, understand, and agree to
Centene's Business Ethics and Code of Conduct Policy. - Correct Answer True
Communication of PHI can be:
(Select all that apply.) - Correct Answer -Written
-Electronic
-Verbal
Prior to completing the enrollment form, you should always confirm the beneficiary's
primary care physician (PCP) and/or specialists. - Correct Answer True
Noting the correct enrollment period on enrollment applications helps in preventing
delayed enrollment processing.
Select one: - Correct Answer True
A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only,
before the enrollment application process in Ascend through the Value Based
Enrollment (VBE) portal. - Correct Answer False
Beneficiary-facing content that includes generic or plan-specific product or benefit
information must be submitted for review and CMS submission, as well as acceptance
or approval, prior to distribution. - Correct Answer True
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. - Correct Answer False
The NEW online Centene Workbench self-service portal enables you to: - Correct
Answer All of the above
What are some examples of what can trigger a beneficiary complaint? - Correct Answer
Select All!
a.Did not consent to enroll in the plan.
b.Received incorrect plan benefit information or were dissatisfied with plan benefits.
