Texas Roadhouse Server Validation 2023-2024 Questions
and Answers Graded A
What is our mission statement?
Legendary Food, Legendary Service
What is our story?
Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides and
Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty?
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone?
40-140
When should you wash your hands?
After using the restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you?
HEART means giving legendary service to every customer. Greeting tables and serving
tables with an amazing and attentive attitude that ensures your customers will want to
come back.
What does H.E.A.R.T. stand for?
Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy?
Friendly, Energetic, and Fun
Describe what happens during howdy step?
Welcome with smile and eye contact, greet immediately and flag table, recognize first-
time-guest and tell story, do table inventory, suggest specific drinks and apps, take
drinks (check ids) and app orders, ring in drinks and apps
How long do you have to greet your table?
15-45 sec
What should you check for when greeting your table?
plates, silverware, bread, peanuts
What three words describe engage?
knowledgeable, passionate, care/concern
What happens during the engage step?
serve drinks, use drink name and offer straws, offer menu assistance, suggestively
sell/upsell, take order with pivot points, repeat order, describe steak temps, refill bread
(if needed), ring in order
How long do you have to ring in drinks?
2-3 min
What to do if your table gives you an appetizer order and entrée order at the same
time?
Wait 5 minutes to ring in food or wait till appetizer is delivered to table
, What items should you be suggesting?
upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and
caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees?
2-3 min
What are the foundations of service of H.E.A.R.T.?
Why are they so important?
What are some key points when taking a guests order?
use pivot points, make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important?
A pivot point is the seating order of guest. It makes it so that food does not auction off
food.
What is pre-bussing and why is it important?
it is removing dirty plates and silverware and trash off of tables during and after a guest
meal. It makes the SA's job faster and easier.
What appetizers do we offer?
cactus blossom, fried pickles, rattlesnake bites, tater skins, grilled shrimp, boneless
buffalo wings, cheese fries, killer ribs, texas red chili, combo appetizer (three of:
boneless wings, rattlesnake bites, tater skins, or fried pickles... two dipping sides)
What side items do we offer?
applesauce, baked potato, buttered corn, fresh veggies, green beans, mashed
potatoes, seasoned rice, steak fries, sweet potato, texas red chili, sautéed onions,
sautéed mushrooms
What kids meals do we offer?
kids: hot dog, mac and cheese, mini-cheeseburgers, jr. chicken tenders, grilled chicken,
lil' dillo steak bites
ranger: chicken critter basket, andy's steak, ranger rib basket
What is the difference between a kid's meal and ranger meals?
kids meal are for 12 and under
ranger meal are for kids with larger appetites
What is our non-alcoholic glasses served in?
coke glasses or kids cup
What bottled beer do we have?
Blue Moon, Budweiser, Bud Light, Michelob Ultra, Miller Lite, Coors Light, Corona,
Corona Light, dos Equis, Heineken, O'Doul's, Sam Adams Angry Orchard, Sam Adams
Boston Lager, Stella Artois, Twisted Tea
What draft beers do we offer?
Budlight, Budweiser, Coors Light, Michelob Ultra, Miller Lite, Texas Red, Sam Adams
Seasonal, Shock Top, Yuengling
What comes in our house margarita mix?
Juarez gold, Juarez silver, Agile nectar, Juarez Triple Sec, Margarita Silver Tequila,
Orange Juice
What flavors best come served on the rocks? Frozen?
Rocks: Jamaican Cowboy, Hurricane, Razzlesnake, Roadhouse Roadie
Frozen: Strawberry, Coconut, Peach, Sangaria
What is a kicker?
and Answers Graded A
What is our mission statement?
Legendary Food, Legendary Service
What is our story?
Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides and
Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs
What should you do if your table tells you their silverware or plate is dirty?
Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone?
40-140
When should you wash your hands?
After using the restroom, bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you?
HEART means giving legendary service to every customer. Greeting tables and serving
tables with an amazing and attentive attitude that ensures your customers will want to
come back.
What does H.E.A.R.T. stand for?
Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy?
Friendly, Energetic, and Fun
Describe what happens during howdy step?
Welcome with smile and eye contact, greet immediately and flag table, recognize first-
time-guest and tell story, do table inventory, suggest specific drinks and apps, take
drinks (check ids) and app orders, ring in drinks and apps
How long do you have to greet your table?
15-45 sec
What should you check for when greeting your table?
plates, silverware, bread, peanuts
What three words describe engage?
knowledgeable, passionate, care/concern
What happens during the engage step?
serve drinks, use drink name and offer straws, offer menu assistance, suggestively
sell/upsell, take order with pivot points, repeat order, describe steak temps, refill bread
(if needed), ring in order
How long do you have to ring in drinks?
2-3 min
What to do if your table gives you an appetizer order and entrée order at the same
time?
Wait 5 minutes to ring in food or wait till appetizer is delivered to table
, What items should you be suggesting?
upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and
caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees?
2-3 min
What are the foundations of service of H.E.A.R.T.?
Why are they so important?
What are some key points when taking a guests order?
use pivot points, make eye contact, repeat order, describe steak temps
What is a pivot point? Why is it important?
A pivot point is the seating order of guest. It makes it so that food does not auction off
food.
What is pre-bussing and why is it important?
it is removing dirty plates and silverware and trash off of tables during and after a guest
meal. It makes the SA's job faster and easier.
What appetizers do we offer?
cactus blossom, fried pickles, rattlesnake bites, tater skins, grilled shrimp, boneless
buffalo wings, cheese fries, killer ribs, texas red chili, combo appetizer (three of:
boneless wings, rattlesnake bites, tater skins, or fried pickles... two dipping sides)
What side items do we offer?
applesauce, baked potato, buttered corn, fresh veggies, green beans, mashed
potatoes, seasoned rice, steak fries, sweet potato, texas red chili, sautéed onions,
sautéed mushrooms
What kids meals do we offer?
kids: hot dog, mac and cheese, mini-cheeseburgers, jr. chicken tenders, grilled chicken,
lil' dillo steak bites
ranger: chicken critter basket, andy's steak, ranger rib basket
What is the difference between a kid's meal and ranger meals?
kids meal are for 12 and under
ranger meal are for kids with larger appetites
What is our non-alcoholic glasses served in?
coke glasses or kids cup
What bottled beer do we have?
Blue Moon, Budweiser, Bud Light, Michelob Ultra, Miller Lite, Coors Light, Corona,
Corona Light, dos Equis, Heineken, O'Doul's, Sam Adams Angry Orchard, Sam Adams
Boston Lager, Stella Artois, Twisted Tea
What draft beers do we offer?
Budlight, Budweiser, Coors Light, Michelob Ultra, Miller Lite, Texas Red, Sam Adams
Seasonal, Shock Top, Yuengling
What comes in our house margarita mix?
Juarez gold, Juarez silver, Agile nectar, Juarez Triple Sec, Margarita Silver Tequila,
Orange Juice
What flavors best come served on the rocks? Frozen?
Rocks: Jamaican Cowboy, Hurricane, Razzlesnake, Roadhouse Roadie
Frozen: Strawberry, Coconut, Peach, Sangaria
What is a kicker?
