ServiceNow CSA Final Exam 2023 Actual Questions and
Answers Complete;(This is it!!!)
What are the different interfaces for accessing a ServiceNow Instance?
-Now Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface?
-Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose?
Group
Where can you locate product documentation?
docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the
platform?
Role
What is a common way of testing functionality for different roles?
Impersonate User
A row represents what in the ServiceNow database
Record
What are the three different types of context menus in a list view?
-List
-Column
-Record
What are the three components of a filter condition?
-Field
-Operator
-Value
What defines which fields appear in a list and the order of said fields?
View
Which field type displays as a check box on the form?
True/False
Which field type displays information from another table?
Reference
Which tool can be used to change the layout of the form view for all users?
Form Designer
What are the three main components of the Form Designer?
-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied?
Template
, Which UI action saves information for a new record and leaves the form?
Submit
Which module displays a list of tasks assigned to a user's group, but not yet
assigned to an individual?
My Groups Work
What is the difference between Work notes and Additional Comments
Work notes are visible to only those who can view the task. Additional comments are
visible to the customer (requestor)
Which tab contains the activity stream for a task?
Notes
Which tool enables users to collaborate on a task real-time and links
conversations to records?
Connect Chat
What can trigger a notification?
Record inserted or updated
Event is fired
A script
What is used to get information from tables through referenced fields?
Dot-walking
Which three tabs are used to configure an email notification?
When to send
Who will receive
What it will contain
How is dot-walking used when configure a notification?
-Identify the recipient (e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
Which module opens the Report Designer Interface?
Reports > View/Run
Name three ways of sharing a report with other people in the organization.
Scheduled email
Export to PDF
Publish
What are the four tabs used to guide the user through creating a new report in the
report designer?
Data
Type
Configure
Style
What should you consider when exporting a report to PDF and share the exported
file?
-Information may be obsolete
-Access control is not enforced on exported data
Which modules can you use to create a new table?
Tables
Tables & Columns
What is created by default when you create a new table?
Answers Complete;(This is it!!!)
What are the different interfaces for accessing a ServiceNow Instance?
-Now Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface?
-Banner Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose?
Group
Where can you locate product documentation?
docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the
platform?
Role
What is a common way of testing functionality for different roles?
Impersonate User
A row represents what in the ServiceNow database
Record
What are the three different types of context menus in a list view?
-List
-Column
-Record
What are the three components of a filter condition?
-Field
-Operator
-Value
What defines which fields appear in a list and the order of said fields?
View
Which field type displays as a check box on the form?
True/False
Which field type displays information from another table?
Reference
Which tool can be used to change the layout of the form view for all users?
Form Designer
What are the three main components of the Form Designer?
-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied?
Template
, Which UI action saves information for a new record and leaves the form?
Submit
Which module displays a list of tasks assigned to a user's group, but not yet
assigned to an individual?
My Groups Work
What is the difference between Work notes and Additional Comments
Work notes are visible to only those who can view the task. Additional comments are
visible to the customer (requestor)
Which tab contains the activity stream for a task?
Notes
Which tool enables users to collaborate on a task real-time and links
conversations to records?
Connect Chat
What can trigger a notification?
Record inserted or updated
Event is fired
A script
What is used to get information from tables through referenced fields?
Dot-walking
Which three tabs are used to configure an email notification?
When to send
Who will receive
What it will contain
How is dot-walking used when configure a notification?
-Identify the recipient (e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
Which module opens the Report Designer Interface?
Reports > View/Run
Name three ways of sharing a report with other people in the organization.
Scheduled email
Export to PDF
Publish
What are the four tabs used to guide the user through creating a new report in the
report designer?
Data
Type
Configure
Style
What should you consider when exporting a report to PDF and share the exported
file?
-Information may be obsolete
-Access control is not enforced on exported data
Which modules can you use to create a new table?
Tables
Tables & Columns
What is created by default when you create a new table?
