ITEC 355 Final Exam All Possible Questions and Answers
2023-2024 Complete
Decreasing costs by laying off workers while keeping the same output, the
American University Mail Services will
increase labor productivity and increase utilization
If The American University Mail Services has capacity to handle 24,000 packages,
which of the following arrival rates make the system stable
17,000 & 23,000
Assume that AU students receive 30,000 packages in April. The cost of labor to
deliver those packages is $60,000 while the cost of truck operations is $10,000.
What is the multifactor productivity measure for April
0.43 packages/dollar
Theoretical Flow Time is
the average time needed to pass through the system
a bottleneck
- is a capacity constrained resource
- can easily be identified by whichever activity in a system takes the longest
- can create long wait times
- is the resource that limits the throughput rate of the process
Little's Law
I=R*T
The time it takes for a unit to flow through an entire system is called
flow time
Capacity utilization may be formulated as
actual capacity/design capacity
True or False: Probability (no waiting) = 1-Probability(waiting)
true
The American University Shuttle Service provides students the ability to access
areas of campus and Tenleytown. Students look for the system to arrive on time
each day, in the same manner, and without any deviations from the schedule.
Which of the 5 dimensions of service quality does this describe?
reliability
What are the three elements of Six Sigma
unit, defect, and opportunity
What happens to Q* as Cu (cost of underage) increases assuming Co (cost of
overage) stays constant?
increases
What formula is for capacity
1/Cycle time
Which of the following is equal to the entire capacity of a process
the bottleneck capacity
What is the title of this class
Operations Management
2023-2024 Complete
Decreasing costs by laying off workers while keeping the same output, the
American University Mail Services will
increase labor productivity and increase utilization
If The American University Mail Services has capacity to handle 24,000 packages,
which of the following arrival rates make the system stable
17,000 & 23,000
Assume that AU students receive 30,000 packages in April. The cost of labor to
deliver those packages is $60,000 while the cost of truck operations is $10,000.
What is the multifactor productivity measure for April
0.43 packages/dollar
Theoretical Flow Time is
the average time needed to pass through the system
a bottleneck
- is a capacity constrained resource
- can easily be identified by whichever activity in a system takes the longest
- can create long wait times
- is the resource that limits the throughput rate of the process
Little's Law
I=R*T
The time it takes for a unit to flow through an entire system is called
flow time
Capacity utilization may be formulated as
actual capacity/design capacity
True or False: Probability (no waiting) = 1-Probability(waiting)
true
The American University Shuttle Service provides students the ability to access
areas of campus and Tenleytown. Students look for the system to arrive on time
each day, in the same manner, and without any deviations from the schedule.
Which of the 5 dimensions of service quality does this describe?
reliability
What are the three elements of Six Sigma
unit, defect, and opportunity
What happens to Q* as Cu (cost of underage) increases assuming Co (cost of
overage) stays constant?
increases
What formula is for capacity
1/Cycle time
Which of the following is equal to the entire capacity of a process
the bottleneck capacity
What is the title of this class
Operations Management
