EMD Test 2023 All Possible Questions and Answers solved
correctly
Effective quality improvement is:
A continuous process designed to improve human performance through measurement,
feedback, and education
To recertify as an IAED emergency dispatcher (one disapline), you must verify
completion of at least ____ hours of approved CDE during the recertification
process
24
The motto of any quality improvement effort should be:
"Let's catch them doing it right!"
Individual feedback should always be provided in private. Composite feedback
(for the agency and for each shift) should be posted for everyone to see
True
Continuing dispatch education should be part of any quality improvement
True
List seven protocol components evaluated in case review:
a. case entry
b. chief complain selection
c. key question
d. dispatch life support questions
e. diagnostic and instruction tools
f. final coding
g. customer service
ANI/AlI information should always be verified to ensure accuracy
True
when calling for help, the caller may hear more ring tines than the calltaker does
True
in effective telecommunication, volume is generally more important than rate
False
when working with a caller with mental illness who is suffering from
hallucinations or delusions, you should:
Inform the caller that you see things differently and acknowledge the fact that people
have the right to see things their own way
_______ allows speech-and hearing-impaired callers communicate with call
takers by signing their message to an interpreter
Video relay
Studies show that ECCS for most emergency callers in between:
1 and 2
The "hysteria threshold" refers to:
The point at which a caller loses control over her/his action and emotions
When using the repetitive persistence technique, the caller should repeat a
statement verbatim using a firm but caring tone. The statement should include:
An action and a reason for this action
correctly
Effective quality improvement is:
A continuous process designed to improve human performance through measurement,
feedback, and education
To recertify as an IAED emergency dispatcher (one disapline), you must verify
completion of at least ____ hours of approved CDE during the recertification
process
24
The motto of any quality improvement effort should be:
"Let's catch them doing it right!"
Individual feedback should always be provided in private. Composite feedback
(for the agency and for each shift) should be posted for everyone to see
True
Continuing dispatch education should be part of any quality improvement
True
List seven protocol components evaluated in case review:
a. case entry
b. chief complain selection
c. key question
d. dispatch life support questions
e. diagnostic and instruction tools
f. final coding
g. customer service
ANI/AlI information should always be verified to ensure accuracy
True
when calling for help, the caller may hear more ring tines than the calltaker does
True
in effective telecommunication, volume is generally more important than rate
False
when working with a caller with mental illness who is suffering from
hallucinations or delusions, you should:
Inform the caller that you see things differently and acknowledge the fact that people
have the right to see things their own way
_______ allows speech-and hearing-impaired callers communicate with call
takers by signing their message to an interpreter
Video relay
Studies show that ECCS for most emergency callers in between:
1 and 2
The "hysteria threshold" refers to:
The point at which a caller loses control over her/his action and emotions
When using the repetitive persistence technique, the caller should repeat a
statement verbatim using a firm but caring tone. The statement should include:
An action and a reason for this action
