APCO EMD Certification Exam Actual Questions and
Answers with complete solution
The objective of EMD is _________, and NOT __________.
- Understanding the role of EMD obtaining information through vital points questions
and giving appropriate pre-arrival instructions.
- Give training in the use of handling center equipment.
What does EMD stand for?
Emergency Medical Dispatch
What is a prerequisite for EMD class?
Must have a current CPR certification.
EMD was designed to provide enough material to ensure you are able to:
- State & identify the roles & responsibilities of an EMD.
- Obtain sufficient & accurate information from callers to dispatch resources properly &
efficiently.
- Give appropriate pre-arrival instructions to callers as locally approved medical
interrogation guidecards indicate.
NOTE: Do NOT diagnose medical/traumatic issues for responders
What are responsibilities of an EMD?
- Vitally important role in the EMS system.
- Coordinating & dispatching appropriate resources.
What are characteristics of a successful EMD?
- Maintains confidentiality
- Helpful, compassionate & polite (not anxious)
Fire personnel often are part of the __________ EMS system because they have
received specialized medical training.
local
What is resource allocation?
One of the most important functions of an EMD.
What does "hot" mean in reference to response mode?
"going lights and sirens"
1. "BLS Cold"
2. "BLS Hot"
3. "ALS Hot"
4. "FULL Response"
1. Resource w/ basic life support capability dispatched & told to respond in a NORMAL
response mode.
2. Resource w/ basic life support capability dispatched & told to respond in an
EMERGENCY response mode.
3. Resource w/ advanced life support capability dispatched & told to respond in an
EMERGENCY response mode.
4. When "everything rolls" using the EMERGENCY response mode.
Utilizing resources effectively means making the best use of what you have
available. This includes:
, - Be familiar w/ their capabilities.
- Follow your EMD Guidecards.
- Recognize the importance of conserving higher level resources.
What does liability mean?
That you are ultimately responsible for your actions.
What is negligence?
Defined ad failure to act or perform in a particular situation as any other reasonable,
prudent TC (w/ the same or similar training) would under the same or similar
circumstances.
What is simple negligence?
Defined as negligent conduct that was not purposeful or caused by "malicious intent."
May be a result of human error - you didn't mean to do it.
What are damages in reference to negligence?
Anything awarded to winning plaintiffs. Can be both "compensatory" & "punitive."
An EMD's job requires ___________ in accordance w/ the agency's standard.
confidentiality
To reduce liability, it must be approached at two levels:
- Agency Risk Management
- Personal (individual) Risk Management
What is a policy/procedure of Agency Risk Management?
Use of a well-organized written orientation & training program for new employees.
What is a common source of litigation?
Argumentative / combative attitude on the part of the EMD.
Because EMDs operate in a __________ & have to rely on the caller to give them
information.
"blind environment"
What are the 3 Guidecard Types?
- All callers Interrogation
- Individual Chief Complaint Guidecards
- Scripted Medical Instructions
Can the All Callers Interrogation guidecard be used on ALL types of 9-1-1 calls?
Yes!
What call type would a patient experiencing chest pains fall under?
Individual Chief Complaints
What call type would a person involved in a motor vehicle accident fall under?
Traumatic Incidents
What call type would a person experiencing cardiac arrest or obstructed airways
fall under?
Time/Life Critical Events
What phase of dispatch goes through the "All Callers Interrogations" sequence?
Phase 1
What phase of dispatch does EMD prioritize the incident & dispatches EMS
personnel?
Phase 2
What phase of dispatch does the EMD provide the caller or patient with pre-arrival
instructions?
Answers with complete solution
The objective of EMD is _________, and NOT __________.
- Understanding the role of EMD obtaining information through vital points questions
and giving appropriate pre-arrival instructions.
- Give training in the use of handling center equipment.
What does EMD stand for?
Emergency Medical Dispatch
What is a prerequisite for EMD class?
Must have a current CPR certification.
EMD was designed to provide enough material to ensure you are able to:
- State & identify the roles & responsibilities of an EMD.
- Obtain sufficient & accurate information from callers to dispatch resources properly &
efficiently.
- Give appropriate pre-arrival instructions to callers as locally approved medical
interrogation guidecards indicate.
NOTE: Do NOT diagnose medical/traumatic issues for responders
What are responsibilities of an EMD?
- Vitally important role in the EMS system.
- Coordinating & dispatching appropriate resources.
What are characteristics of a successful EMD?
- Maintains confidentiality
- Helpful, compassionate & polite (not anxious)
Fire personnel often are part of the __________ EMS system because they have
received specialized medical training.
local
What is resource allocation?
One of the most important functions of an EMD.
What does "hot" mean in reference to response mode?
"going lights and sirens"
1. "BLS Cold"
2. "BLS Hot"
3. "ALS Hot"
4. "FULL Response"
1. Resource w/ basic life support capability dispatched & told to respond in a NORMAL
response mode.
2. Resource w/ basic life support capability dispatched & told to respond in an
EMERGENCY response mode.
3. Resource w/ advanced life support capability dispatched & told to respond in an
EMERGENCY response mode.
4. When "everything rolls" using the EMERGENCY response mode.
Utilizing resources effectively means making the best use of what you have
available. This includes:
, - Be familiar w/ their capabilities.
- Follow your EMD Guidecards.
- Recognize the importance of conserving higher level resources.
What does liability mean?
That you are ultimately responsible for your actions.
What is negligence?
Defined ad failure to act or perform in a particular situation as any other reasonable,
prudent TC (w/ the same or similar training) would under the same or similar
circumstances.
What is simple negligence?
Defined as negligent conduct that was not purposeful or caused by "malicious intent."
May be a result of human error - you didn't mean to do it.
What are damages in reference to negligence?
Anything awarded to winning plaintiffs. Can be both "compensatory" & "punitive."
An EMD's job requires ___________ in accordance w/ the agency's standard.
confidentiality
To reduce liability, it must be approached at two levels:
- Agency Risk Management
- Personal (individual) Risk Management
What is a policy/procedure of Agency Risk Management?
Use of a well-organized written orientation & training program for new employees.
What is a common source of litigation?
Argumentative / combative attitude on the part of the EMD.
Because EMDs operate in a __________ & have to rely on the caller to give them
information.
"blind environment"
What are the 3 Guidecard Types?
- All callers Interrogation
- Individual Chief Complaint Guidecards
- Scripted Medical Instructions
Can the All Callers Interrogation guidecard be used on ALL types of 9-1-1 calls?
Yes!
What call type would a patient experiencing chest pains fall under?
Individual Chief Complaints
What call type would a person involved in a motor vehicle accident fall under?
Traumatic Incidents
What call type would a person experiencing cardiac arrest or obstructed airways
fall under?
Time/Life Critical Events
What phase of dispatch goes through the "All Callers Interrogations" sequence?
Phase 1
What phase of dispatch does EMD prioritize the incident & dispatches EMS
personnel?
Phase 2
What phase of dispatch does the EMD provide the caller or patient with pre-arrival
instructions?
