Nursing Service Plan Brief for
Total Wellness Center
Your Name
Western Governors University
Leadership and Management in Complex Healthcare Systems-D030
Michael Basinger
17 December 2022
,TOTAL WELLNESS CENTER 1
Total Wellness Center: A Nursing Service Plan Brief
Contemporary health care and mental health services are combined in the holistic,
patient-centered program, of the Total Wellness Center. An outpatient facility developed as an
effective service line for the delivery of care, that allows professionals to collaborate efficiently.
A nursing service line that combines evidence-based practice with telehealth, to deliver
consistent clinical protocols in an integrated approach is the future of healthcare. The Total
Wellness Center provides physical and mental health services, utilizing the advanced skills of
nurse practitioners, and nurse leaders in healthcare delivery.
The purpose of the wellness center is to combine integrated health care, in a cost-
effective model, using telehealth to provide cutting-edge interventions and treatment plans that
work synergistically. This program will require effective leadership skills, to coordinate
interprofessional health care that is distinguished from its competitors by its communication and
collaboration between multiple disciplines, all under one umbrella program. The integrated
healthcare approach will use an in-house model that eliminates costly consultations and labor
expenses associated with contract work and fluctuating labor costs.
The target population for the Total Wellness Center are individuals with complex medical
and mental health needs, who require a network of professionals who can effectively
communicate and deliver treatment options to the patient, making it easier to coordinate care
between primary care, counseling services, and specialized care for chronic pain. The wellness
center will be important to the target population because it is often the patient who must
coordinate their care across these areas, making it difficult to meet the needs of the patient on
time. Health outcomes can be negatively impacted by the lack of coordinated care, with
, TOTAL WELLNESS CENTER 2
diagnostics, imaging, and treatment for long-term care lacking consistency of care across time
and throughout the patient’s care.
The population the program will serve will be those who require primary care, with nurse
practitioners who will lead treatment protocols and coordinate care with mental health counselors
and specialists who can treat a wide range of chronic conditions. Technology and telehealth play
a critical role in delivering quality care, allowing patients to track progress, schedule treatments,
and communicate with their team in real time. A comprehensive platform will provide HIPAA
compliance and confidentiality, making the storage and retrieval of documents and records easy
and safe. The delivery of care through telehealth platforms is a developing industry and is the
future of the integrated care model.
Market analysis
The Target population is patients with chronic medical conditions that require pain
management, mental health counseling, and primary care. The complexity of these cases requires
specialized care and efficient treatment, to promote overall well-being and improve the chances
of recovery. A nursing service line that combines telehealth with primary care, management of
chronic conditions, and mental health services will be a profitable and socially responsible
program. A nurse service line coordinator will administer program protocols, conduct
evaluations, and coordinate the center’s personnel and staff.
The potential referral bases begin with outreach to clinics and hospitals. The program will
serve patients who need evaluation and specialized care and will continually expand its reach by
building its referral base to generate revenue and maintain the center’s operations. Technology
and the center’s state-of-the-art platform will streamline referral processes, with standardized
procedures for insurance authorization, scheduling, and appointments. The wellness center can