WGU C157- Practice Questions and Answers with Verified Solutions

Quality improvement assumes that? Most problems with service delivery resilt from process difficulties, not individuals. *QI starts with the assumption that erros occur as a result of system failures, not individual errors. The term "quality" as used in quality improvement usually refers to? Characteristics of a product or service that bear on its ability to satisfy stated or implied needs *Quality rests on the ability to satisfy customer needs Three major differences between traditional "quality assurance" (activities like keeping track of total number of different procedures conducted in your practice, rates of adverse outcomes) and "quality improvement" activities is that quality improvement also focuses on? Systems and processes *rather than individuals and products Effective quality improvement does not require? An increased emphasis on inspection of individuals' work