with complete solution
Technicians should not decide they will be able to restore a damaged item until
they have __________ the item and communicated with the customer
pretest
The restoration company works for the property owner, who is the primary
customer. A secondary customer is the __________ __________ when the
property owner is an __________
insurance carrier, insured
Smoke and soot particles are visual by-products of __________ __________.
incomplete combustion
Heat, fuel, and oxygen are the key elements required for __________.
combustions
The particle size range of combustion smoke particles is _____, ______ microns.
.1 , 4
The general categories into which all smoke residues may be places are PAH
(Polycyclic Aromatic Hydrocarbons) and __________.
sout
Both PAH and soot particles have been reported to be ___________ to humans.
carcinogenic
A very difficult smoke odor for technicians to overcome is the __________
__________ odor, also called "psychological" odor.
heightened awareness
To remove high levels of protein odor from surfaces, ______ __________ is
usually required for cleaning protein residues.
wet cleaning
When burned, this material will provide a thick, heavy black smeary residue.
Synthetic
Factors to consider in determining the degree of smoke contamination
throughout a structure are the air _______ and ________ generated during
combustion.
pressure, temperature
The severity of soot contamination increases with a ________ of oxygen and
decreases when a _________ _______ of oxygen is present during the fire.
lack, greater quantity
Some materials and surfaces naturally adsorb more odors than others. The odor
control industry refers to them as "__________ _______"
Natural wicks
During a fire, smoke can carry vaporized oils, which eventually settle to leave an
_______ ______ on surfaces, which is difficult to remove.
oily film
Lighter plastic surfaces subjected to higher temperatures and soot have
protentional to _________ irreversibly.
yellow
, From a common sense perspective, safety on the job site is the responsibility of
_______________.
everyone
Safety regulations require companies to prepare a hazardous chemical program,
issue appropriate safety ___________ to employees, and provide them with safety
_________.
equipment, training
Restorers may obtain the most accurate information about potential chemical
safety from: ___________ sheets, labels, and ___________.
safety data , equipment
All restoration chemicals must be kept in properly __________ containers and
secured on the job site.
labeled
Advise the chemically- sensitive customers to not be ______ the affected areas
while work is being performed and ask for their _____ consent of product use.
in, informed
When working for a customer who is chemically _________, there may be need
for special air scrubbing, cleaning agents and deodorizing agents.
sensitive
When working in areas containing loose soot residue, it is highly recommended
that restorers use appropriate _____ air scrubbers and don ______.
HEPA, PPE
___________ and ________ are two commonly found invisible safety hazards to
be aware of within older structures.
Lead, Asbestos
________ is a heavy metal that was commonly incorporated into paint
formulations.
Lead
___________ was used in various building materials (siding, roofing, flooring,
adhesives) as an insulating and fire-retarding material.
Asbestos
Toxic materials such as lead and asbestos are most likely to be released from
painted surfaces into the air during sanding and _____________.
Demolition
The most important PPE to wear when working in environment where toxic
particles may exist is a _______ respirator. Engineering controls should also be
utilized.
HEPA
If restoration contractors believe a material contains ______ or _____, they
should suspend removal and follow local regulations, which typically includes
professional testing.
lead, asbestos
The most important asset a technician can have is proper _________.
Attitude