WGU C464 Final Exam Questions and Answers | Latest 2023/2024 (GRADED A+)

What is selective exposure? - Answer the tendency to seek information and media that agree with one's views and to avoid dissonant information What is selective attention? - Answer the focusing of conscious awareness on a particular stimulus selective recall - Answer process that occurs when we remember things we want to remember and forget or repress things that are unpleasant, uncomfortable, or unimportant to us selective perception - Answer The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions. What is closure? - Answer The brains tendency to fill in the blanks What is proximity? - Answer physical or geographical nearness What is similarity? - Answer extent to which we have things in common with others, a predictor of attraction What is figure-ground perception? "Figure" - Answer the perception of figures against a background What is self-esteem? - Answer a measure of how much you value, respect, and feel confident about yourself What is self-concept? - Answer all our thoughts and feelings about ourselves, in answer to the question, "Who am I?" are What is attribution error - Answer Using a negative view or reasons to account for our own or others behavior What is the fundamental attribution error? - Answer the mistake we make when we attribute other people's positive characteristics and successes to external, situational factors, and their negative characteristics and failures to aspects of who they are self-serving bias - Answer the tendency for people to take personal credit for success but blame failure on external factors What are the four steps to effective self-presentation - Answer 1. Set a Goal 2. Create a strategy 3. Execute the strategy and evaluate results 4. Modify negative perceptions How does culture influence nonverbal communication? - Answer emblems, affect displays, personal distance, eye contact, facial displays of emotion, greeting behavior, time orientations, touch, vocalics What is a co-culture? - Answer a culture within a culture What is individualism? - Answer the habit or principle of being independent and selfreliant. What is collectivism? - Answer People work as a group or family, and play a role within the community What is a high context culture? - Answer In this culture, business is personal, trust is key. Nonverbal, emotional, and environmental cues are important. They do not contradict authority. Letting others make up their own minds What is a low context culture? - Answer "In this culture, Business is impersonal and direct. Value pure reason and word, not emotions. Can contradict authority." Very organized What is High Power Distance culture - Answer Social status or rank is important, both at work or within a family. Lower rank is unlikely to speak up against higher ranked What is low power distance? - Answer Equality between classes What is masculinity in culture - Answer Value competitiveness and achievement, even at the expense fo interpersonal relationships. Direct, forceful communication is valued and appreciated. In public speaking situations, culturally masculine communicators will emphasize their expertise, speak assertively, and use nonverbal cues such as standing behind the podium or wearing clothing that communicates success and achievement What is femininity in culture - Answer Relationships, compassion, and nurturing are highly valued. Cooperation, listening, and showing empathy are important communication skills. No verbally, they will touch others, stand closer What is polychronic? - Answer Multitasking, change plans often, may seem chaotic and unfocused What is monochronic? - Answer Do one thing at a time, rarely cancel plans, keep commitments, punctual, very structured What are 5 skills and guidelines fro communicating competently with members of different groups? - Answer 1. Prepare for intercultural situations 2. Adapt to the norms of your host culture 3. Be aware that others may be affected by their culture 4. Attempt to be more tolerant of ambiguity (operate in an uncertain environment) 5. Use labels and generalizations with caution synchronous communication - Answer communication that occurs in real time (instant messaging) asynchronous communication - Answer communication such as email in which the message and the response do not occur at the same time 4 criteria for determining the strengths and weaknesses of digital media - Answer 1. Medium's capacity for instant feedback 2. the medium's capacity for communicating multiple cues (facial expressions, gestures, etc) 3. The medium's capacity for transmitting natural language (similar to face-to-face conversation) 4. The medium's capacity to express personality and emotion (can you tell how the person feels?) What is Kinesics (Communication Skills)? - Answer study of movement and gesture (body language) What are emblems? - Answer nonverbal movements that substitute for words and phrases (holding up a hand to say "stop", thumbs up) What are illustrators? - Answer nonverbal movements that accompany or reinforce verbal messages (shaking head yes or no) What are affect displays? - Answer Body movements that convey emotion, especially facial expressions. Ex: Slumping while you walk indicates that you've had a bad day. What are regulators? - Answer nonverbal movements that control the flow or pace of communication What are adaptors? - Answer Ways used to manipulate our bodies to help us feel more comfortable in particular situations. Ex: shaking leg, cover mouth when laughing/embarrassed What is haptics? - Answer the use of touch in communication What is proxemics? - Answer The measureable distances between people as they interacted What is public space - Answer 12 feet or more What is personal space - Answer the buffer zone we like to maintain around our bodies What is intimate space - Answer 0-18 inches What is social space - Answer 4-12 feet What is chronemics? - Answer the use of time What is artifactual - Answer The ornaments and adornments people display on or around their physical person What is paralanguage? - Answer Language-related variables such as tone of voice, pitch, volume, speech, rhythm, pacing or tempo, and the use and timing of silence. What is denotative meaning? - Answer the literal or dictionary meaning of a word or phrase What is connotative meaning? - Answer shade or interpretation of meaning of a word influenced by thoughts, feelings, or ideas that people have about word (Example: "Home" can mean many things) What is abstract? - Answer Represents intangible things What is concrete? - Answer Represents tangible things What is FIRO? - Answer Fundamental Interpersonal Relations Orientations to measure and predict the interaction between people for the purpose of assembling highly productive teams. What are inclusion needs - Answer The desire to be included and accepted by our peers What are control needs? - Answer What relationships we rely on to make us feel good about ourselves What are affection needs? - Answer To feel Loved, wanted, and approved by otherss WGU C464 Exam 2023 What is the initiating stage? - Answer First stage. Two people are showing that they're interested in contact Ex: handshake Initiation: What are direct strategies - Answer Introductions Inititiation: What are ambiguous strategies? - Answer Indirect ways to start a conversation without showing too much interest or intent Initiation: What is flippant strategies? - Answer Opening lines, usually more direct (ex: pickup lines) Johari Window Model - Answer model of self disclosure that reflects the movement of information about yourself from blind and unknown quadrants to hidden and open ones Johari window model: Open area - Answer Your public image Johari window model: Blind Area - Answer How others see us Johari window model: Hidden area - Answer The things about ourselves that we hide from others Johari window model: Unknown Area - Answer What is unknown by you and others Social Penetration Theory - Answer a theory that predicts that as relationships develop, communication increases in breadth and depth intensification stage - Answer The stage in which partners begin to depend on each other for self-confirmation; characterized by more shared activities, more time spent together, more intimate physical distance and contact, and personalized language. maintenance stage - Answer Refers to the behaviors that partners in interprsonal relationships use to keep their relationship stable, satisfying, and in good repair Connection vs. Autonomy - Answer Spending time together vs spending time apart Predictability vs. Novelty - Answer desire for consistency and stability vs. desire for fresh new experiences Openness vs. Privacy - Answer disclosure or keep quiet tension Relationship maintenance: Positivity - Answer Being optimistic towards each other Relationship maintenance: Openness - Answer Comfortable to talk about things with each other Relationship Maintenance: Assurances - Answer Committing that the relationship has a future WGU C464 Exam 2023 Relationship maintenance: Shared connections - Answer Circle of friends Relationship maintenance: Tasks - Answer How you divide responsibilities Relationship Maintenance: Understanding - Answer Showing empathy to each other termination stage - Answer end a relationship Contextual Barriers to competent listening - Answer 1. Message complexity 2. Communication overload 3. Physical Noise Personal barriers to competent listening - Answer 1. Multitasking and preoccupation 2. Bias and Judgement 3. Passivity self-talk - Answer the nonvocal, internal monologue that is our process of thinking How to critically listen - Answer 1. Tune in , assess the context 2. Carefully assess the communicator's ideas 3. Consider source credibility What is interpersonal communication? - Answer The transmission of messages between two or more people. What is group communication? - Answer A group is a small number of people who identify and interact with one another because of a common interest, bond, or goal. What are the four phases of team building - Answer Forming, Storming, Norming Performing