Cope Health Scholars MC Exam 2023
Questions and Answers (100% Verified)
What does a uniform consist of? - ANSWER-tucked polo shirt, khaki pants, ID, white
tennis shoes, black pen, opt. black/brown belt
What is the latest date that participants can reschedule their shifts? Add additional
shifts? - ANSWER-the 25th of the month before the shifts begin; after the 25th until the
end of the month
How can a participant reschedule a shift? How often? - ANSWER-e-mail the DC at least
48 hours before with: date and time of shift to be rescheduled, reason, requested
replacement; two times in a month becomes grounds for counseling
How can a participant excuse a missed shift? - ANSWER-call the charge nurse 15
minutes after the shift starts, e-mail the DC at least 24 hours before with: reason, new
shift date and time
What is an unexcused missed shift? Protocol? - ANSWER-when the participant fails to
notify the DC until after the shift begins; 1 unexcused missed shift is automatic
counseling
If participants take two back-to-back shifts, what must they do? - ANSWER-take a 30-
minute break in between, and use two lines in their timesheet, with the appropriate time
allotments (so that the second shift would only have 3:30)
What is an hours audit request form? - ANSWER-to request documentation of hours
completed
What are the three levels of punishment for violating protocol? - ANSWER-counseling
report (review policy and correct behavior); suspension from shifts (under performance
contract); counseling session (possible release)
What are the four stakes of health service delivery? - ANSWER-regulators (government
agencies, acredditing agencies, etc.), providers (health care professionals), payers
(government: medicare for elderly, medicaid for poor; HMO: primary care referral; PPO:
direct to specialist), consumers (patients: outpatient, inpatient; community)
How will the health care of tomorrow hopefully differ from that of today? - ANSWER-
more of a focus on primary and preventive care, with most money spent there, as
opposed to intensive care/specialty
, What is HCAHPS? - ANSWER-a patient experience survey that determines 30% of the
hospital's value-based incentive payments (so, basically a reward for quality)
What are the 8 domains of HCAHPS? - ANSWER-nurse communication, doctor
communication, communication about medications, responsiveness of hospital staff,
cleanliness and quietness, pain management, discharge management
"30 second rule" - ANSWER-never keep a patient or a person on the phone waiting for
more than 30 seconds without checking in with them (with a smileeeee)
"no point" policy - ANSWER-never point to where someone is; always them there
directly
What is AIDET? - ANSWER-Acknowledge, Introduction, Duration, Explanation, Thank
You
What is KIAHI? - ANSWER-Knock, Introduce, Assess, Hand Hygiene, Identify
What is an HAI? - ANSWER-a healthcare-associated infection, or an infection that
developed in a setting where healthcare is delivered
What is a nosocomial infection? - ANSWER-an infection acquired while a patient is in
the hospital
What is PPE? And what are four types? - ANSWER-personal protective equipment;
gloves, gown, eye, and respiratory protection
What is the central premise of standard precautions? - ANSWER-all bodily fluids are
potentially infectious
What is antibiotic resistance? - ANSWER-when the over-prescription of antibiotics
results in antibiotic resistance, in which the strong bacteria are immune
What are examples of viral infections? - ANSWER-HIV, HPV, EBV, Influenza
How to prevent the spread of blood borne pathogen injuries? - ANSWER-don't recap
needles, ensure that used needles are disposed in appropriate sharps container, use
proper PPE; primarily, these are spread through needles sticks and blood splash
exposures
What do you do if you are exposed to blood? - ANSWER-wash the needle sticks and
cuts; flush the nose, mouth or skin; irrigate the eyes, report the exposure to the charge
nurse, complete assessment documentation, page the Program Manager
Questions and Answers (100% Verified)
What does a uniform consist of? - ANSWER-tucked polo shirt, khaki pants, ID, white
tennis shoes, black pen, opt. black/brown belt
What is the latest date that participants can reschedule their shifts? Add additional
shifts? - ANSWER-the 25th of the month before the shifts begin; after the 25th until the
end of the month
How can a participant reschedule a shift? How often? - ANSWER-e-mail the DC at least
48 hours before with: date and time of shift to be rescheduled, reason, requested
replacement; two times in a month becomes grounds for counseling
How can a participant excuse a missed shift? - ANSWER-call the charge nurse 15
minutes after the shift starts, e-mail the DC at least 24 hours before with: reason, new
shift date and time
What is an unexcused missed shift? Protocol? - ANSWER-when the participant fails to
notify the DC until after the shift begins; 1 unexcused missed shift is automatic
counseling
If participants take two back-to-back shifts, what must they do? - ANSWER-take a 30-
minute break in between, and use two lines in their timesheet, with the appropriate time
allotments (so that the second shift would only have 3:30)
What is an hours audit request form? - ANSWER-to request documentation of hours
completed
What are the three levels of punishment for violating protocol? - ANSWER-counseling
report (review policy and correct behavior); suspension from shifts (under performance
contract); counseling session (possible release)
What are the four stakes of health service delivery? - ANSWER-regulators (government
agencies, acredditing agencies, etc.), providers (health care professionals), payers
(government: medicare for elderly, medicaid for poor; HMO: primary care referral; PPO:
direct to specialist), consumers (patients: outpatient, inpatient; community)
How will the health care of tomorrow hopefully differ from that of today? - ANSWER-
more of a focus on primary and preventive care, with most money spent there, as
opposed to intensive care/specialty
, What is HCAHPS? - ANSWER-a patient experience survey that determines 30% of the
hospital's value-based incentive payments (so, basically a reward for quality)
What are the 8 domains of HCAHPS? - ANSWER-nurse communication, doctor
communication, communication about medications, responsiveness of hospital staff,
cleanliness and quietness, pain management, discharge management
"30 second rule" - ANSWER-never keep a patient or a person on the phone waiting for
more than 30 seconds without checking in with them (with a smileeeee)
"no point" policy - ANSWER-never point to where someone is; always them there
directly
What is AIDET? - ANSWER-Acknowledge, Introduction, Duration, Explanation, Thank
You
What is KIAHI? - ANSWER-Knock, Introduce, Assess, Hand Hygiene, Identify
What is an HAI? - ANSWER-a healthcare-associated infection, or an infection that
developed in a setting where healthcare is delivered
What is a nosocomial infection? - ANSWER-an infection acquired while a patient is in
the hospital
What is PPE? And what are four types? - ANSWER-personal protective equipment;
gloves, gown, eye, and respiratory protection
What is the central premise of standard precautions? - ANSWER-all bodily fluids are
potentially infectious
What is antibiotic resistance? - ANSWER-when the over-prescription of antibiotics
results in antibiotic resistance, in which the strong bacteria are immune
What are examples of viral infections? - ANSWER-HIV, HPV, EBV, Influenza
How to prevent the spread of blood borne pathogen injuries? - ANSWER-don't recap
needles, ensure that used needles are disposed in appropriate sharps container, use
proper PPE; primarily, these are spread through needles sticks and blood splash
exposures
What do you do if you are exposed to blood? - ANSWER-wash the needle sticks and
cuts; flush the nose, mouth or skin; irrigate the eyes, report the exposure to the charge
nurse, complete assessment documentation, page the Program Manager
