C484 - Organizational Behavior & Leadership Questions and answers. Rated A+

C484 - Organizational Behavior & Leadership Questions and answers. Rated A+ Which type of group is defined by the organization's structure? - -Formal group Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness? - -Physically isolate the group To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represent? - -Authoritative command What is an advantage of a group that is not very cohesive? - -When performance norms are low, productivity may be higher than in a cohesive group. A person is broadminded, courageous, and forgiving. Which type of values are these? - -Instrumental values An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings. Which kind of reward is this? - -Intrinsic reward A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed. Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal? - -Specificity and feedback A company has restructured around teams but performance has not met expectations. What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams? - -Team results being tied to important goals Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"? - -Leader-member exchange theory Which approach might be used to mentor a less-experienced employee? - -Counseling and sponsorship