Dell Client 2023 Assessment Questions and Answers
What are the advantages of SSD when compared to traditional HDD
Lower Latency
Less prone to physical failures
Faster RW speeds
Silent operation
Which Dell Diag tool can be used as a troubleshooting tool when the system fails
to boot into the OS
ePSA
Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode
Jumper is at SERVICE_MODE
When would you run the RMA Shim tool on a Chromebook
System board replacement
To preserve BIOS settings before recovering it, user need to
Reset NVRAM to Disabled
What is correct about Intel Optane Memory
System acceleration solution
Pairs memory and storage
Which key is used to access the one time boot menu while restarting the
computer
F12
FastBoot is the Pre-Boot environment of Android that starts before Android
True
Which of the following statements are true about the new PSU BIST
To restart the PSU BIST
Ensure to disconnect AC power
To start the PSU BIST
Select steps involved in unpackaging parts
Select All
Which of the following is the correct way to trigger BIOS Recovery 2
CTRL+Esc
What is Thermal Grease
between processor & heatsink
Which is the notebook computer category that is designed to be suitable for
small orgs with little or no IT staff
Vostro
Dell desktop portfolios include Optiplex, Inspiron, Vostro, Precision, XPS, AIO
True
PC Doctor USB solution offers
DOS Test
Individual Diag
Windows Test
After system board replacement, a field tech can input the service tag value only
once
, true
If the system is not booting into the OS, how can you check if the HD is detected
Bios
What is the status of the power LED when a system board failure has occurred
blinking (2,6)
You are fixing a computer running Windows 8.1 and its not booting. which of the
bios settings will you change
Change boot mode to UEFI
Enable Legacy Option ROMS
Enable Secure Boot
To Prevent CPU pings from being bent or any damage to the system board which
has to be returned to dell, techs must ensure that
ZIF Socket cover is placed back
ESD bag is used
The BIOS Recovery 2 does not support recovery from
Encrypted HD
HD with password set
How should technicians handle the PCBs while dismantling or repackaging them
From the edges/sides
When do you select the BT Disabled setting in SMMM
If BT disabled label is present
when to use RTC Reset
No POST/No Boot
What does Factory Data Reset do on a Dell Venue Tablet
Will erase all personal data and downloaded applications of the tablet
how to initiate RTC reset
Connect system to AC Power
Keep system in power off state
Press & hold power for 25 sec
Release power
Dell notebook portfolios include inspiron, latitude, vostro, xps, precision
True
The LCD has padded the BIST, but there is still a video problem. What other
components should be checked
LCD cable, Inverter board, System board
How do you perform Latitude Self-Heal Recovery
Unplug AC and remove battery
disconnect CMOS battery
release flea power
plug in AC
if ePSA passes the hard drive test and still the system does not load the
operating system
Corrupt or missing OS
Which of the following statements are true about Latitude Self-heal recovery
What are the advantages of SSD when compared to traditional HDD
Lower Latency
Less prone to physical failures
Faster RW speeds
Silent operation
Which Dell Diag tool can be used as a troubleshooting tool when the system fails
to boot into the OS
ePSA
Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode
Jumper is at SERVICE_MODE
When would you run the RMA Shim tool on a Chromebook
System board replacement
To preserve BIOS settings before recovering it, user need to
Reset NVRAM to Disabled
What is correct about Intel Optane Memory
System acceleration solution
Pairs memory and storage
Which key is used to access the one time boot menu while restarting the
computer
F12
FastBoot is the Pre-Boot environment of Android that starts before Android
True
Which of the following statements are true about the new PSU BIST
To restart the PSU BIST
Ensure to disconnect AC power
To start the PSU BIST
Select steps involved in unpackaging parts
Select All
Which of the following is the correct way to trigger BIOS Recovery 2
CTRL+Esc
What is Thermal Grease
between processor & heatsink
Which is the notebook computer category that is designed to be suitable for
small orgs with little or no IT staff
Vostro
Dell desktop portfolios include Optiplex, Inspiron, Vostro, Precision, XPS, AIO
True
PC Doctor USB solution offers
DOS Test
Individual Diag
Windows Test
After system board replacement, a field tech can input the service tag value only
once
, true
If the system is not booting into the OS, how can you check if the HD is detected
Bios
What is the status of the power LED when a system board failure has occurred
blinking (2,6)
You are fixing a computer running Windows 8.1 and its not booting. which of the
bios settings will you change
Change boot mode to UEFI
Enable Legacy Option ROMS
Enable Secure Boot
To Prevent CPU pings from being bent or any damage to the system board which
has to be returned to dell, techs must ensure that
ZIF Socket cover is placed back
ESD bag is used
The BIOS Recovery 2 does not support recovery from
Encrypted HD
HD with password set
How should technicians handle the PCBs while dismantling or repackaging them
From the edges/sides
When do you select the BT Disabled setting in SMMM
If BT disabled label is present
when to use RTC Reset
No POST/No Boot
What does Factory Data Reset do on a Dell Venue Tablet
Will erase all personal data and downloaded applications of the tablet
how to initiate RTC reset
Connect system to AC Power
Keep system in power off state
Press & hold power for 25 sec
Release power
Dell notebook portfolios include inspiron, latitude, vostro, xps, precision
True
The LCD has padded the BIST, but there is still a video problem. What other
components should be checked
LCD cable, Inverter board, System board
How do you perform Latitude Self-Heal Recovery
Unplug AC and remove battery
disconnect CMOS battery
release flea power
plug in AC
if ePSA passes the hard drive test and still the system does not load the
operating system
Corrupt or missing OS
Which of the following statements are true about Latitude Self-heal recovery
