THINKING
Critical Thinking - correct answer form of cognition that enables evaulative and deterministic activities;
quality of sources, identifying assumptions
Creative Thinking - correct answer generates new and unidentified connections to broaden perspectives;
identifying new sources, developing new scenarios for future outcomes
Mind-set - correct answer What people perceive, how they perceive it, and how they process
information
Mind-set influencing factors - correct answer past experience
education
cultural values
role requirements
organizational norms
specifics of information received
Mind-set disadvantage - correct answer can color and control our perceptions--making slow to react to
new information
Mind-set advantage - correct answer helps keep production on track and maintain awareness during lulls
in major crisis
Principles of Perception - correct answer 1. we tend to perceive what we expect to perceive
2. mind-sets tend to be quick to form, resistant to change
3. new information is assimilated into existing images
4. initial exposure to blurred or ambiguous stimuli interferes with accurate information
, Cognitive Bias - correct answer 1. Caused by limitations where mind employs simplifying strategies to
ease mental processing
2. Not caused by emotional/intellectual predisposition, subconscious
3. Mental error that is consistent and predictable
List of Cognitive Biases - correct answer Fundamental Attribution error
Confirmation bias
Self-serving bias
Belief bias
Framing
Hindsight bias
Cognitive bias--Fundamental Attribution Error - correct answer AKA correspondence bias; over-
emphasize personality-based behaviors in others while under-emphasizing the role and power of
situational influences on the same behavior
Cognitive bias--Confirmation bias - correct answer search/interpret information in way that confirms
ones preconceptions; discredit information that does not support their view
Cognitive bias--Self-serving bias - correct answer claim more responsibility for successes than failures;
interpret ambiguous information in a way beneficial to own interest
Cognitive bias--Belief bias - correct answer evaluation of logical strength of argument is biased by belief
in truth/falsity of conclusion
Cognitive bias--Framing - correct answer using too narrow approach and description of the situation or
issue
Cognitive bias--Hindsight bias - correct answer the "I knew it all along" effect; inclination to see past
events as being predictable
Primary Heuristic Principles - correct answer Representativeness