Chapter 10 | From Inquiry to Understanding | Social Psychology | Inquiry Methods | Approved Answers (A+)

Chapter 10 | From Inquiry to Understanding | Social Psychology | Inquiry Methods | Approved Answers (A+) Chapter 10 | From Inquiry to Understanding | Social Psychology | Inquiry Methods | Approved Answers (A+) Chapter 10 | From Inquiry to Understanding | Social Psychology | Inquiry Methods | Approved Answers (A+) What is the MOST COMMON technique used to investigate and resolve fraud? - Answer - Interviewing What is the difference between Interview and Interviewing? - Answer - - Interview: A question-and-answer session designed to obtain info - Interviewing: Systematic questioning of individuals who have knowledge of events, people, and evidence of a case under investigation Why is Interview good during a fraud? - Answer - - They quickly zero in on suspects and obtain admissions from guilty parties - They also help obtain: 1. Info that establishes the essential elements of the crime 2. Leads for developing cases and gathering other evidence 3. The cooperation of victims and witnesses 4. Info on the personal backgrounds What are the 3 types of Interviewees? - Answer - 1. Friendly 2. Neutral 3. Hostile What is a Friendly interview? - Answer - - Go beyond normal expectations to help out - Experienced investigators take care to determine motives What is a Neutral interview? - Answer - - Have nothing to gain or lose from the interview - Have no hidden motives or agendas What is a Hostile interview? - Answer - - Often associated in some way with the suspect or the crime - Most difficult - Should be questioned without prior notice What are the elements of a good interview? - Answer - - Appropriate length; of sufficient length and depth - Focused; on pertinent info - Timely; be conducted close to the time of the event - Objective; to gather info in a fair and impartial manner - Positive ending; end on a positive note What are some certain characteristics for good interviewers? - Answer - ◦Outgoing and interact well with others (comfortable around people and make others feel at ease) ◦Do not unnecessarily interrupt those they are interviewing ◦Display interest in both those they are interviewing and what is being said. ◦Phrases questions in a nonaccusatory manner ◦Interview is performed in an informal or low-key manner ◦Demonstrate a lack of bias ◦Demonstrates professionalism ◦--Punctuality ◦--Attire ◦--Fairness with respondents What is the sequence of the reaction to crisis? - Answer - 1. Denial 2. Anger 3. Rationalization 4. Depression 5. Acceptance What happens in Denial stage? - Answer - ◦Denial acts as a "shock absorber" - screens out the reality of the situation - Denial creates delays and gives perpetrators time to alter, destroy, or conceal evidence *Characteristics --◦People appear temporarily stunned or dazed --People refuse to accept the information given --People insist that there is some mistake --People fail to comprehend what has been said