CRCR Test | HFMA CRCR |Review Questions and Answer.

CRCR Test | HFMA CRCR |Review Questions and Answer. CRCR Test | HFMA CRCR |Review Questions and Answer. CRCR Test | HFMA CRCR |Review Questions and Answer. Important revenue cycle activities in the pre-service stage include; - Answer - Obtaining or updating patient and guarantor information In the pre-service stage, the cost of the scheduled service is identified and the patient's health plan and benefits are used to calculate; - Answer - The amount the patient may be expected to pay after insurance. Demographic and health plan edit failures are identified and resolved within the Patient Access area. Census activity is processed, Discharges are completed and correctly coded. These activities are considered - Answer - Point-of-service revenue cycle activities. HFMA best practices call for patient financial discussions to be reinforced; - Answer - With a written statement of the conversation HFMA's patient financial communications best practices specify that patients should be told about the types of services provided and; - Answer - Who participates in providing the service, e.g. surgeons, radiologists, etc. The process of evaluating compliance with financial assistance policies involves; - Answer - The annual observation, monitoring, and tracking of results for all best practices. The account resolution clock begins when - Answer - The first statement is sent to the patient The soft cost of a dissatisfied customer is - Answer - The customer passing on information about their negative experience to potential patients or through social media channels The hard cost of a dissatisfied customer is - Answer - loss of future revenue When there is a request for service, scheduling staff must first - Answer - Confirm the patients key identification information A standardized form informing patients about the conditions that must be agreed to as part of the agreement for the hospital to provide care is called - Answer - Conditions of admission Hospitals need which of the following information sets to assess a patients financial status - Answer - Demographic, Income, Assets, and Expenses For new patients with no MPI number - Answer - A new medical record will be created by the provider Which option is a government sponsored program that is financed through taxes and general revenue funds - Answer - Medicare An increase in the dollars aged greater than 90 days from date of service indicates that accounts are - Answer - Not resolved in a timely manner In many states, people covered under the Medicaid program are required to join managed care plans focusing on preventive healthcare - Answer - Medicaid Advantage Price is defined as; - Answer - The amount actually paid by the health plan and/or the patient for a specific service Patients are contacting hospitals to proactively inquire about costs and fees prior to agreeing to service. The problem for hospitals in providing such information is; - Answer - The fact that chargemaster lists the total charge, not net charges that reflect charges after a payer's contractual adjustment 19) Time of the patient portion earlier in the cycle and increases patient satisfaction because; - Answer - There is clarity for the patient about what is owed. Because case managers are well positioned to document the clinical reasons for treatment, they are; - Answer - Of great assistance to revenue cycle staff working on written appeals for denials 21) The best practice in billing is to generate bills and financial information that is: - Answer - Clear, concise, correct, and patient-friendly.