Waffle House Entrance Exam
When should food handlers who wear gloves wash their hands?
Before putting on the gloves
How can an employer show undue hardship when accommodating an employee's
religious practices?
Costs are more than ordinary administrative cost
2-2% is:
The day's issue's dollars divided by the net sales from the previous three shifts
What are itching and tightening of the throat a symptom of?
Food Allergy
The amount of money earned after expenses and before bonuses are earned is
_________.
Profit Before Bonus (PBB)
This Critical System contains a list of cleaning assignments that are to be done after
each shift:
End of Shift Responsibilities (EOS)
When can you train Hourly Associates?
When a manager is present
"What item below should you review daily prior to closing the Form 4?
A. Job codes for each associate
Variance is the ________.
Percentage difference between the current year's results and last year's results
Straws and other debris wrapped around the wash arm hub may lead to
______________.
Dishes not getting cleaned
This critical system is posted on the Action Center on 1st or 2nd shift on Sundays and is
turned in at Division meetings on Thursdays
Dish Inventory
When is a Unit considered to be quality staffed?
if 18 of the 21 shifts for the week are staffed with no more than 2 violations per shift
What should you do if you see a customer sexually harasses one of your Associates?
,Talk to the Associate and confront the Customer about their behavior
How many hours does the Unit or District Manager count towards quality staffing, if they
work a full 7 hour shift as a Grill Operator?
10.5
When is it okay to tell a sexual joke at work?
Never
Which of the following helps to maintain high levels of Customer Service?
Being professional and respectful at all times
What should you do if a Customer complains about the service they received?
Empathize with the Customer and practice Service Recovery
"Which of the following is an example of Suggestive Selling?
How about smothered onions, melted cheese, and capped off with some mushrooms in
your hash browns today?
Employers cannot question the truth, validity, or reasonableness of religious practices,
but they can consider if the practices are _____________.
sincerely held""
Heavy condensation buildup on your windows likely means _______________.
Your thermostat is set too low
What does DA stand for?
Daily Average
What is Daily Average?
The total sales for the Operating Period divided by the number of days in an Operating
Period
What is the 5th step of the Ten Steps of Customer Service?
Call Order
According the Unit Manager Partnership Agreement, how often is your Division
Manager supposed to call you?
daily for the first 30 days
How many hashbrown does a box of hashbrowns yield?
30 orders per box
How many cups of coffee does a pot of coffee yield?
6 1/2 mugs per pot
, How many orders does a package of Chucked Ham yield?
21 orders per package
How many ounces of ham are in 1 order of ham?
1 1/2 ounce
How many ounces of chili are used as a chili topping?
1 three ounce ladle
How many slices do you get from a tomato?
6 slices per tomato
How much does a bain marie of Waffle Batter yield?
24 waffles per bain marie
What four items are hot-held at Waffle House?
Grits, Chili, Oatmeal and Gravy
When do you use the Steam table to reheat cold food?
Never
The steam table should keep the chili, gravy, oatmeal and grits at what internal
temperature or higher?
135 degrees
How often do you check the internal temperatures of all hot-held foods?
Every 3 hours at a minimum
What does the H" stand for in HEART?"
Hear (Hear the Customer)
What does the E" stand for in HEART?"
Empathize
What does the R" stand for in HEART?"
Respond
What is the BIG question?
Who's Expediting
Who's Expediting?
Anyone available who is qualified
How long should you scrub hands and arms vigorously?
10-15 seconds
When should food handlers who wear gloves wash their hands?
Before putting on the gloves
How can an employer show undue hardship when accommodating an employee's
religious practices?
Costs are more than ordinary administrative cost
2-2% is:
The day's issue's dollars divided by the net sales from the previous three shifts
What are itching and tightening of the throat a symptom of?
Food Allergy
The amount of money earned after expenses and before bonuses are earned is
_________.
Profit Before Bonus (PBB)
This Critical System contains a list of cleaning assignments that are to be done after
each shift:
End of Shift Responsibilities (EOS)
When can you train Hourly Associates?
When a manager is present
"What item below should you review daily prior to closing the Form 4?
A. Job codes for each associate
Variance is the ________.
Percentage difference between the current year's results and last year's results
Straws and other debris wrapped around the wash arm hub may lead to
______________.
Dishes not getting cleaned
This critical system is posted on the Action Center on 1st or 2nd shift on Sundays and is
turned in at Division meetings on Thursdays
Dish Inventory
When is a Unit considered to be quality staffed?
if 18 of the 21 shifts for the week are staffed with no more than 2 violations per shift
What should you do if you see a customer sexually harasses one of your Associates?
,Talk to the Associate and confront the Customer about their behavior
How many hours does the Unit or District Manager count towards quality staffing, if they
work a full 7 hour shift as a Grill Operator?
10.5
When is it okay to tell a sexual joke at work?
Never
Which of the following helps to maintain high levels of Customer Service?
Being professional and respectful at all times
What should you do if a Customer complains about the service they received?
Empathize with the Customer and practice Service Recovery
"Which of the following is an example of Suggestive Selling?
How about smothered onions, melted cheese, and capped off with some mushrooms in
your hash browns today?
Employers cannot question the truth, validity, or reasonableness of religious practices,
but they can consider if the practices are _____________.
sincerely held""
Heavy condensation buildup on your windows likely means _______________.
Your thermostat is set too low
What does DA stand for?
Daily Average
What is Daily Average?
The total sales for the Operating Period divided by the number of days in an Operating
Period
What is the 5th step of the Ten Steps of Customer Service?
Call Order
According the Unit Manager Partnership Agreement, how often is your Division
Manager supposed to call you?
daily for the first 30 days
How many hashbrown does a box of hashbrowns yield?
30 orders per box
How many cups of coffee does a pot of coffee yield?
6 1/2 mugs per pot
, How many orders does a package of Chucked Ham yield?
21 orders per package
How many ounces of ham are in 1 order of ham?
1 1/2 ounce
How many ounces of chili are used as a chili topping?
1 three ounce ladle
How many slices do you get from a tomato?
6 slices per tomato
How much does a bain marie of Waffle Batter yield?
24 waffles per bain marie
What four items are hot-held at Waffle House?
Grits, Chili, Oatmeal and Gravy
When do you use the Steam table to reheat cold food?
Never
The steam table should keep the chili, gravy, oatmeal and grits at what internal
temperature or higher?
135 degrees
How often do you check the internal temperatures of all hot-held foods?
Every 3 hours at a minimum
What does the H" stand for in HEART?"
Hear (Hear the Customer)
What does the E" stand for in HEART?"
Empathize
What does the R" stand for in HEART?"
Respond
What is the BIG question?
Who's Expediting
Who's Expediting?
Anyone available who is qualified
How long should you scrub hands and arms vigorously?
10-15 seconds
