2023 IHOP SOP FOH Study Guide with complete solution
How long does it take to check restrooms using the 10 restroom standards?
10 seconds
At a minimum, how often should restroom cleanliness be checked?
Every 30 minutes
What is the server garnish for Strawberry Banana Pancakes?
Rosette of Whipped Topping
What is the server garnish for NY Cheesecake Pancakes?
Powdered sugar & a rosette of whipped topping
What is the server garnish for Double Blueberry Pancakes?
Rousette of Whipped Topping
What is the difference between over-easy and over-medium eggs?
The whites around the yolk are firm for over-medium eggs and soft for over-easy.
What accompanies all large salads?
Nothing
The "Denver Mix" contains what 2 ingredients?
Equal parts diced onions and diced bell peppers
What are the 5 choices of French Toast for the CYO French Toast Combo?
1) Original French Toast
2) Strawberry Banana French Toast
3) Bananas Foster Brioche French Toast
4) Brioche French Toast
5) Stuffed French Toast
How many pancakes are served with the "Savory Crepes" menu items?
None
What 5 items does a Split Decision breakfast consist of?
1) 2 triangles of French toast
2) 2 eggs
3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
What kinds of breakfast meat come with the Breakfast Sampler?
1) 2 bacon strips
2) 2 pork sausage links
3) 2 ham slices
What automatically comes with the Egg White Vegetable Omelette?
Mixed Fruit
How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes?
4
Which 5 sides can be chosen to accompany any omelette?
1) 3 Buttermilk Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
, What 2 things should be repeated to a phone-ahead guest after they arrive and
their pick up their order is ready?
1) Repeat their Full Order
2) Repeat the Total Amount Due
What 4 pieces of information must be added to a carry out phone order when
entering it into the POS?
1) Name
2) "To-Go" order designation
3) Phone number
4) Pick-up time
What should be done immediately after writing down a carry-out phone order?
Read the full order back to the guest, including any modifications
What two things should be asked of a guest after they place their order by
phone?
1) Name
2) Phone Number
What is the maximum amount of money that can be put on an IHOP gift card?
$500.00
What are the 2 best times to sell IHOP gift cards to customers?
1) Dropping off their check
2) Picking up their check
What is it called when guests pay for their meal at a cashier stand?
Cashier Banking
How should it be addressed when a guest voices concerns when leaving?
Use the BLAST method to address their concerns
What 2 things should be said by a server to a guest when they are leaving the
restaurant?
1) Thank you
2) Come back again
Which 2 team members should check the bottoms of plates for sticky substances
before food is delivered to guests?
1) Server
2) Food Runner
Which team member is responsible for garnishing the order and confirming that
plate presentations is correct?
Expeditor
Which team members are responsible for ensuring each plate is "picture
perfect?"
Every team member is responsible
What 2 things should a server do when checking back with guests after their
check has been dropped off?
1) Refilling beverages
2) Addressing any other needs
When should a check be dropped off to a table?
After the server has "read" the table and determined the best time to bring the check.
How long does it take to check restrooms using the 10 restroom standards?
10 seconds
At a minimum, how often should restroom cleanliness be checked?
Every 30 minutes
What is the server garnish for Strawberry Banana Pancakes?
Rosette of Whipped Topping
What is the server garnish for NY Cheesecake Pancakes?
Powdered sugar & a rosette of whipped topping
What is the server garnish for Double Blueberry Pancakes?
Rousette of Whipped Topping
What is the difference between over-easy and over-medium eggs?
The whites around the yolk are firm for over-medium eggs and soft for over-easy.
What accompanies all large salads?
Nothing
The "Denver Mix" contains what 2 ingredients?
Equal parts diced onions and diced bell peppers
What are the 5 choices of French Toast for the CYO French Toast Combo?
1) Original French Toast
2) Strawberry Banana French Toast
3) Bananas Foster Brioche French Toast
4) Brioche French Toast
5) Stuffed French Toast
How many pancakes are served with the "Savory Crepes" menu items?
None
What 5 items does a Split Decision breakfast consist of?
1) 2 triangles of French toast
2) 2 eggs
3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
What kinds of breakfast meat come with the Breakfast Sampler?
1) 2 bacon strips
2) 2 pork sausage links
3) 2 ham slices
What automatically comes with the Egg White Vegetable Omelette?
Mixed Fruit
How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes?
4
Which 5 sides can be chosen to accompany any omelette?
1) 3 Buttermilk Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
, What 2 things should be repeated to a phone-ahead guest after they arrive and
their pick up their order is ready?
1) Repeat their Full Order
2) Repeat the Total Amount Due
What 4 pieces of information must be added to a carry out phone order when
entering it into the POS?
1) Name
2) "To-Go" order designation
3) Phone number
4) Pick-up time
What should be done immediately after writing down a carry-out phone order?
Read the full order back to the guest, including any modifications
What two things should be asked of a guest after they place their order by
phone?
1) Name
2) Phone Number
What is the maximum amount of money that can be put on an IHOP gift card?
$500.00
What are the 2 best times to sell IHOP gift cards to customers?
1) Dropping off their check
2) Picking up their check
What is it called when guests pay for their meal at a cashier stand?
Cashier Banking
How should it be addressed when a guest voices concerns when leaving?
Use the BLAST method to address their concerns
What 2 things should be said by a server to a guest when they are leaving the
restaurant?
1) Thank you
2) Come back again
Which 2 team members should check the bottoms of plates for sticky substances
before food is delivered to guests?
1) Server
2) Food Runner
Which team member is responsible for garnishing the order and confirming that
plate presentations is correct?
Expeditor
Which team members are responsible for ensuring each plate is "picture
perfect?"
Every team member is responsible
What 2 things should a server do when checking back with guests after their
check has been dropped off?
1) Refilling beverages
2) Addressing any other needs
When should a check be dropped off to a table?
After the server has "read" the table and determined the best time to bring the check.
