IHI PS 103 and QI 202 Questions and
Answers 100% Pass
Human factors is the study of: ✔✔All of the above or All the factors that make it easier to do
work in the right way
Which of the following is an example of unconscious processing by the brain? ✔✔A and C
When attempting to decrease the risk of error, it's important to use human factors principles
because: ✔✔If you understand the factors that affect human performance on critical tasks, you
can design a safer system.
Which of the following types of errors is associated with controlled thinking? ✔✔Errors of
planning
At the end of a double shift, an experienced nurse with an excellent track record gives a
medication to the wrong patient. Based on human factors principles, what would you guess was
the biggest contributor to this error? ✔✔The nurse was prone to error because she was tired.
Which of the following types of errors is associated with automatic thinking? ✔✔A and B
, Which of the following factors can increase human risk for error? ✔✔All of the above
At the end of a double shift, an experienced nurse with an excellent track record gives a
medication to the wrong patient. Based on human factors principles, what would you recommend
as the best way to prevent the same error from recurring? ✔✔Improving medication
administration processes
Which of the following is a basic strategy for minimizing the opportunity for error in a process?
✔✔Standardizing how the process is completed or Reducing the number of steps
Which of the following statements about redundancies within processes is always true? ✔✔None
of the above
Which of the following likely needs to be improved about the new process to review vital signs?
✔✔It needs to be simplified
At the end of your training session on the new EHR, you are handed a two-sided laminated card
titled "Quick Start Guide." It provides step-by-step instructions for basic tasks such as entering
Answers 100% Pass
Human factors is the study of: ✔✔All of the above or All the factors that make it easier to do
work in the right way
Which of the following is an example of unconscious processing by the brain? ✔✔A and C
When attempting to decrease the risk of error, it's important to use human factors principles
because: ✔✔If you understand the factors that affect human performance on critical tasks, you
can design a safer system.
Which of the following types of errors is associated with controlled thinking? ✔✔Errors of
planning
At the end of a double shift, an experienced nurse with an excellent track record gives a
medication to the wrong patient. Based on human factors principles, what would you guess was
the biggest contributor to this error? ✔✔The nurse was prone to error because she was tired.
Which of the following types of errors is associated with automatic thinking? ✔✔A and B
, Which of the following factors can increase human risk for error? ✔✔All of the above
At the end of a double shift, an experienced nurse with an excellent track record gives a
medication to the wrong patient. Based on human factors principles, what would you recommend
as the best way to prevent the same error from recurring? ✔✔Improving medication
administration processes
Which of the following is a basic strategy for minimizing the opportunity for error in a process?
✔✔Standardizing how the process is completed or Reducing the number of steps
Which of the following statements about redundancies within processes is always true? ✔✔None
of the above
Which of the following likely needs to be improved about the new process to review vital signs?
✔✔It needs to be simplified
At the end of your training session on the new EHR, you are handed a two-sided laminated card
titled "Quick Start Guide." It provides step-by-step instructions for basic tasks such as entering
