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CCMA REVIEW 2023 NEW GUIDE

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Medical Office Administrative 2023 Email; handy tips when using email to communicate Use a personal name if your system allows it; Identify your message in subject line; Do not use upper case letters; check who the receiver is before clicking send; use please and thank yo; it can be used as a legal document Scheduling The medical assistant is responsible to schedule patients in a manner that is both accurate and effective New patient Provider and type of appointment; Correct spelling of patient's full name; Patient's address; Appropriate phone number; reason for visit; Name of referring Doctor; type of insurance Fixed appointment scheduling one patient is scheduled for a specific appointment time cluster scheduling group of patients are scheduled to come in to receive the same type of service, the medical assistant should schedule the patients around the same block of time double booking When two patients are scheduled to see the same physician at once wave scheduling method patients are scheduled for the first half of each hour, and each patient is seen in the order they arrive. triage prioritize the patients based on their medical needs, Greeting the Patient juggle the responsibilities of answering phones,completing paperwork and greeting patients in a proper manner Empathy is having an understanding and compassion for what patients are experiencing, is a good characteristic for health professionals to possess Communication requires the following elements A message to be sent; A person to send the message; A person to receive the message Good listeners apply the following skills: Face the person; Have good eye contact; Lean toward the person; Respond to the person; Paraphrasing (person's message in your words); Clarifying, make sure you understand the message; Silence Kinesics The study of nonverbal communication Kinesics slip Where verbal and nonverbal messages do not match; a patient's face or mannerisms can explain what they are experiencing more accurately Zones of Comfort Intimate space - 18 inches or closer; personal space - 18 inches to 4 ft; social space - 4 ft to 12 ft; public space - 12 ft or more Gestures

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CCMA REVIEW 2023 NEW GUIDE
A provider instructs a MA to refer a patient to community resources for additional
statistical information following a CABG surgery. To which of the following
resources should the assistant refer the patient for this service ?
-American Heart Association
When considering a site for an IM injection, which of the following will be
appropriate for an infant?
-Vastus lateralis
A MA is submitting an urgent referral request to an insurance company for
authorization. Which of the following describes how long the authorization
process will take?
-Immediate approval via phone
A MA is applying EKG electrodes to a patient who is sweating profusely and
reports chest pain. Which of the following actions should the assistant take to
acquire an adequate tracing?
-Ensure the skin is clean and dry
Which of the following should a MA do when preparing a blood specimen for
transport to an outside laboratory?
-Enclose the requisition in the outer pocket of the transport bag
Which of the following should a MA use to sterilize surgical instruments?
-Autoclave
A provider will be performing a physical examination on a patient who has a sore
throat. Which of the following supplies should the MA prepare for the exam?
-Reagent strip
Which of the following test requires an informed consent signed by the patient?
-Exercise cardiac stress test
Which of the following forms must a MA complete prior to buying supplies?
-purchase order
To make 100mL of a 10% bleach solution, which of the following should the MA
combine?
-10mL bleach with 90mL distilled water
Which of the following techniques should a MA use to provide support to the joint
when applying a bandage to an ankle?
-Figure 8
A MA should identify that a pregnancy test detects which of the following
hormones?
-HCG
A MA is reinforcing teaching with a patient who has a new prescription for a
medication that is available as an enteric- coated tablet. Which of the following
instructions should the assistant include?
-Do not crush or chew the tablet
A MA is caring for a patient who reports bilateral side pain and dysuria. The
assistant should expect an order for which of the following diagnostic
procedures?
-UA

,While obtaining a history from a patient who is receiving chemotherapy, a MA
learns that the patient is experiencing increased hair loss. The assistant should
document the adverse effect as which of the following?
-Alopecia
Which of the following actions indicates a patient has given implied consent?
-Disrobing for a physical exam
A MA is preparing a 3-month-old female infant for a urine collection in the office.
Which of the following cleansing methods should the assistant use before
applying the urine collection bag?
-Wipe superior to inferior
A patient presents with excessive urination at night. Which of the following
should the MA document in the patient's medical record?
-Nocturia
A patient has a fever of high temperature that comes and goes. This is termed as
what kind of fever?
-Intermittent
A MA is caring for a patient who has suspected appendicitis. In which of the
following quadrants should the assistant expect the patient to experience pain?
-Right lower
Which of the following should a MA recognize as a patient transition of care?
-Admission to a hospital
Which of the following actions should a MA take when communicating with a
patient who is angry?
-Allow the patient to voice their anger.
A MA is scheduling a patient for a new patient exam. When should the assistant
first verify insurance benefits for the patient?
-When scheduling the patient
A MA is speaking with a patient in the reception area who is verbally angry about
having to wait for her appointment. Which of the following actions should the
assistant take?
- Invite the patient into a private area of the clinic to speak
Which of the following is the correct practice when instructing a patient about the
phlebotomy procedure?
- Make a fist but do not pump
A new parent requires about mandatory immunization for his child. To which of
the following organizations should the MA refer the parent?
-Centers for Disease Control
A MA notes the abbreviation "NS" next to several appointments from the previous
day's office schedule. Which of the following is the correct description of this
abbreviation?
-No show
A MA suspects that a pediatric patient is being abused. Which of the following
actions is appropriate for the assistant to take?
-Notify the provider

, A MA is checking a patient out at the reception desk after her scheduled
appointment. Which of the following documents should the assistant check to
confirm when the provider would like to have the patient return to the clinic?
-Encounter form
A MA notices a patient on tomorrow's schedule has an account balance of $15.
The patient's copayment is $20. Which of the following amounts is the minimum
that the assistant should collect from the patient on the day of the appointment?
-$20
Which of the following legal documents appoints a health care proxy to make
medical decisions for a patient in the event that they cannot?
-Durable power of attorney
A provider is running 2 hr. behind schedule. The MA should apologize for the
delay and do which of the following?
-Offer to reschedule appointments
A MA should recognize that the pulse and respirations of a patient should be
measured for which of the following lengths of time?
-1 min
A patient is angry and confused about a large medical bill. The MA should take
which of the following actions?
-Listen to the patient and try to resolve the problem
A MA should ensure that which of the following pieces of equipment is in the
room for a patient who is having a contact lens evaluation?
-Ophthamoscope
Which of the following types of diabetes is the most common?
-Type 2 mellitus
A MA is assisting a provider with a cervical biopsy. Which of the following
information is requires on the specimen label?
-Site of sample
Which of the following methods should a MA use when weighing a patient who
has balance issues?
-Position a walker over the scale
A MA is acting as a sterile scrub assistant. Which of the following actions should
the assistant take?
-Maintain a 1-inch border around the sterile field
A patient consistently shows up late to regularly scheduled office appointments.
Which of the following actions should the MA take?
-Schedule the patient for the last appointment of the day
For which of the following reasons should a MA wear gloves when administering
topical medications?
-To prevent self-administration
Which of the following is the purpose of gram staining?
-To classify bacteria
Ringworm belongs to which of the following disease classifications?
-Fungi
Which of the following should a MA perform to maintain quality control for CLIA-
waived tests in the Dr's office laboratory?

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