YMCA Membership Questions and Answers Graded A+

YMCA Membership Questions and Answers Graded A+ Do all branches within the YMCA of Columbia offer the same amenities and programs? No In what instance is it okay to copy a person's picture ID (such as a drivers license)? Financial Assistance (FA) "Nationwide membership" allows who to utilize our branches at no extra cost? Nationwide members When should the daily waiver be utilized? guest passes Any person who does not hold a current membership within the Y of Columbia association, must do what to utilize the facility? register as a guest or become a member If a current member holds an individual membership and wants to upgrade to a family membership, what form is used to record and authorize the request? member change form According to best practices, where can you find information regarding corporate discounts that are available to eligible members? Y drive Which membership types are offered at ALL of the Y of Columbia branches? Single and Family If someone is NOT a member of the Y, they may access the facility under: Guest or program participant What do we require from a member to make a change of address on their account? Member change form If a member wants to downgrade their draft membership from family to individual, we: member change form and deactivate the selected members A family membership is defined as: 2 adults and dependents under the age of 26 True or false: The YMCA welcomes everyone regardless of their ability to pay True, we offer financial assistance Today is January 3rd and a member wants to upgrade to an association wide family membership. Calculate the upgrade fee that should be charged. .83xnumber of days left in month The YMCA of Columbia's policy regarding sex offenders is: Zero tolerance When and employee from Prisma Health wants to join the Y, they must Have their employee ID number Which of the following are commonalities between Quarterly, Semi-annual, and Annual Memberships: term memberships, all must be paid in one long sum up front The Association wide family membership rate is: $76 monthly Which branches within the Y of Columbia offer Branch Specific Memberships? Orangeburg Adult membership rate: $51 Which of the following are branches within the Y of Columbia? Jeep, NW, Downtown, Orangeburg Today is February 26th and a member requests membership cancellation. What would be their effective date of cancellation? April 1st Tom (age 42) and his son John (13) sign up for a family membership. Assume that John has undergone the Teens in Training class. What is the difference between their membership scan cards (if anything)? John has a yellow card What are the hours of operation for our branches? Mon-Thurs: 5-9, Fri: 5-8 Sat: 8-6 Sun-1-5:30 What is our policy for canceling a bank draft membership? Before the 25th of the month you want to cancel What is our policy regarding registration for programs and payments? Pay up front, responsible for payment regardless of attendance What is required of a person who was a previous member and wants to rejoin? New Member form, Check to make sure they're not still active. If its been 90 days since last active they will need to pay the joining fee again When someone joins the y, what paperwork must be completed prior to membership privileges being extended? membership application, waiver, draft authorization You need a Bank Authorization waiver signed for an auto term member (i.e Quarterly, Semi-Annual, or Annual Membership). False What is our policy for cancelling program dues that are set for an automatic draft? 2 weeks written notice What two things are needed prior to someone (regardless of age) being issued a membership scan card? Photo, and Waiver Our youth in facility policy defines what for each branch? When adding a new unit. the primary person should be an adult, True or False? True You're searching for a member, but you're not sure how to spell her last name. How should you search for her? First letter of last name and % Which of the following can you do on the account balance screen? See if a balance is due, add one time fees A member checks in and you notice a red alert indicating a balance due on their check-in screen. This could mean? They owe a payment for their membership or a program A member wants to join and pay Quarterly. Which of the following are specific things you need to do in daxko when setting up this type of membership? An email address is required for membership and it must be entered in daxko on all units. As you are adding a new unit in daxko, the duplicate member check appears this means that: A program participant registered and paid for a program last week and they are now requesting a receipt for payment. What is the process for doing this? When setting up a bank draft membership, the draft date can either be set for the 1st or the 15th. What date does Daxko default to? the TRANSACTIONS link on the unit information screen provides you with what type of information? Before registering someone for a program you must: You receive a request for the date and time of the last check-in for a specific member. How do you locate this information? A father and a son check in to use the facility. When the son scans his card, you notice that the picture on the check-in screen isnt him. How should you proceed? What should you always do before adding a new unit in Daxko? A member informs you that her family has moved. What do you do with this information? A member wants to register for a specific date of swim lesson program. You locate the program in daxko and see that the session availability is listed as "future" what does this mean? The swim lessons shown are group lessons for a future date A member wants to register for a personal training package. You would locate the program under which program tag? Personal Training Program(s) Young Adult membership rate: $34