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1. All Washed Up Summary:
Due to improper training, a lack of division of roles, and a lack of internal controls,
All Washed Up is dealing with poor customer satisfaction, significant staff turnover, and
possible security breaches.
2. From UMGC’s One Search interface, the article I would use for cross-training for
employees in an organization is:
Ghosh, P., Satyawadi, R., Joshi, J. P., & Shadman, M. (2013). Who benefits from training
and development? A study of stakeholders in the hotel industry. International Journal
of Contemporary Hospitality Management, 25(3), 394-408.
3. The peer-reviewed article that I would use on job rotation policies in an organization
is:
Bergström, M., & Diedrich, A. (2011). Exercising social responsibility in downsizing:
Enrolling employees in a job rotation scheme. Journal of Business Ethics, 103(4),
605-619.
4. The article that I would use on mandatory vacations in an organization is:
De Bloom, J., Geurts, S. A., & Kompier, M. A. (2013). Vacation (after-) effects on employee
health and well-being, and the role of vacation activities, experiences, and sleep.
Stress and Health: Journal of the International Society for the Investigation of Stress,
29(1), 36-45.
5. I have not had to produce a report or paper for work where I had to know who my
audience was and think about how to convince them. However, if I were to compose
1. All Washed Up Summary:
Due to improper training, a lack of division of roles, and a lack of internal controls,
All Washed Up is dealing with poor customer satisfaction, significant staff turnover, and
possible security breaches.
2. From UMGC’s One Search interface, the article I would use for cross-training for
employees in an organization is:
Ghosh, P., Satyawadi, R., Joshi, J. P., & Shadman, M. (2013). Who benefits from training
and development? A study of stakeholders in the hotel industry. International Journal
of Contemporary Hospitality Management, 25(3), 394-408.
3. The peer-reviewed article that I would use on job rotation policies in an organization
is:
Bergström, M., & Diedrich, A. (2011). Exercising social responsibility in downsizing:
Enrolling employees in a job rotation scheme. Journal of Business Ethics, 103(4),
605-619.
4. The article that I would use on mandatory vacations in an organization is:
De Bloom, J., Geurts, S. A., & Kompier, M. A. (2013). Vacation (after-) effects on employee
health and well-being, and the role of vacation activities, experiences, and sleep.
Stress and Health: Journal of the International Society for the Investigation of Stress,
29(1), 36-45.
5. I have not had to produce a report or paper for work where I had to know who my
audience was and think about how to convince them. However, if I were to compose
