WELLCARE ACT Mastery Exam Questions and Answers
() (Verified Answers)
During an appointment, you may not discuss any products not agreed to in advance
by the beneficiary.
a. True
b. False Correct Answer: True
When a paper SOA form is used, it must be completed hosting the
sales presentation.
a. Prior to
b. During
c. After Correct Answer: A. Prior to
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
Select one:
True
False Correct Answer: True
Wellcare does not need to be informed of all marketing/sales events at which plans
or materials will be presented or distributed (Formal & Informal).
Select one:
True
False Correct Answer: False
Which of the following actions are you required to do when contacted regarding an
allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above Correct Answer: D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
, c. Rapid Disenrollment
d. All of the above Correct Answer: D. All of the above
Noting the correct enrollment period on enrollment applications helps in
preventing delayed enrollment processing.
Select one:
True
False Correct Answer: True
Health plan fax numbers vary for health plans that offer fax enrollment
submissions.
Select one:
True
False Correct Answer: True
Centene requires all contracted brokers/agents to read, understand, and agree to
Centene's Business Ethics and Code of Conduct Policy.
Select one:
True
False Correct Answer: True
A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than calendar days from the date of the event or the
date the member is made aware of the issue.
a. 30
b. 45
c. 60
d. 90 Correct Answer: C. 60
Any request or distribution of PHI should contain only the minimum amount of
PHI required to complete the intended task.
Select one:
True
False Correct Answer: True
() (Verified Answers)
During an appointment, you may not discuss any products not agreed to in advance
by the beneficiary.
a. True
b. False Correct Answer: True
When a paper SOA form is used, it must be completed hosting the
sales presentation.
a. Prior to
b. During
c. After Correct Answer: A. Prior to
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
Select one:
True
False Correct Answer: True
Wellcare does not need to be informed of all marketing/sales events at which plans
or materials will be presented or distributed (Formal & Informal).
Select one:
True
False Correct Answer: False
Which of the following actions are you required to do when contacted regarding an
allegation of noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above Correct Answer: D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star
Ratings for quality are:
a. Member Satisfaction/Experience
b. Complaints
, c. Rapid Disenrollment
d. All of the above Correct Answer: D. All of the above
Noting the correct enrollment period on enrollment applications helps in
preventing delayed enrollment processing.
Select one:
True
False Correct Answer: True
Health plan fax numbers vary for health plans that offer fax enrollment
submissions.
Select one:
True
False Correct Answer: True
Centene requires all contracted brokers/agents to read, understand, and agree to
Centene's Business Ethics and Code of Conduct Policy.
Select one:
True
False Correct Answer: True
A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than calendar days from the date of the event or the
date the member is made aware of the issue.
a. 30
b. 45
c. 60
d. 90 Correct Answer: C. 60
Any request or distribution of PHI should contain only the minimum amount of
PHI required to complete the intended task.
Select one:
True
False Correct Answer: True
