Aetna Questions and Answers 100%
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Broker Services - Reports
What report(s) are available on Aetna Producer World?
a. Your Medicare book of business
b. Monthly Commission Report (Two years of monthly data is available)
c. License reports
d. A and B
e. All of the above ✔✔E. all of the above
Ready To Sell - Agent RTS Requirements
You will need to successfully complete which requirements to be Ready to Sell (RTS) with
Aetna Medicare?
a. Pass the Aetna Individual Medicare certification process for the product(s) you intend to sell
b. Have an active contract with Aetna Medicare through the Medicare Producer contracting site
c. Receive your Ready to Sell (RTS) notice from Aetna
, d. All of the above ✔✔D. all of the above
Compensation - Renewal Commission Payments
Any voluntary disenrollment occurring within three (3) months of the membership effective date
is considered a rapid disenrollment and will result in a chargeback of the full commission paid
True
False ✔✔True
Compliance and Agent Oversight - Fraud, Waste and Abuse
To report compliance or fraud, waste, and abuse concerns to Aetna you should:
a. Make an anonymous call to Ethics Line® (1-877-287-2040)
b. Visit Ethics Line® on the web at www.CVSHealth.com/EthicsLine
c. Fax the information to the closest Social Security office
d. Mail your concerns in writing to David Falkowski, CVS Chief Compliance Officer
e. A, B, and D ✔✔E. A,B, and D
Pass
Broker Services - Reports
What report(s) are available on Aetna Producer World?
a. Your Medicare book of business
b. Monthly Commission Report (Two years of monthly data is available)
c. License reports
d. A and B
e. All of the above ✔✔E. all of the above
Ready To Sell - Agent RTS Requirements
You will need to successfully complete which requirements to be Ready to Sell (RTS) with
Aetna Medicare?
a. Pass the Aetna Individual Medicare certification process for the product(s) you intend to sell
b. Have an active contract with Aetna Medicare through the Medicare Producer contracting site
c. Receive your Ready to Sell (RTS) notice from Aetna
, d. All of the above ✔✔D. all of the above
Compensation - Renewal Commission Payments
Any voluntary disenrollment occurring within three (3) months of the membership effective date
is considered a rapid disenrollment and will result in a chargeback of the full commission paid
True
False ✔✔True
Compliance and Agent Oversight - Fraud, Waste and Abuse
To report compliance or fraud, waste, and abuse concerns to Aetna you should:
a. Make an anonymous call to Ethics Line® (1-877-287-2040)
b. Visit Ethics Line® on the web at www.CVSHealth.com/EthicsLine
c. Fax the information to the closest Social Security office
d. Mail your concerns in writing to David Falkowski, CVS Chief Compliance Officer
e. A, B, and D ✔✔E. A,B, and D
