Aetna Prescription Drug Questions and
Answers (Certified and Approved)
Beneficiary who was previously entitled to Medicare Part A, but not yet Part B, is
__________________ ✔✔Able to enroll in Part D without Part B coverage.
Once submitted, who can cancel an enrollment application before the effective date? ✔✔The
client
The client's Legal Authorized Representative/POA
The effective date for enrollments in the Initial Enrollment Period (IEP) must be the first of the
month following the month of enrollment, beginning with the Part D eligibility date. ✔✔True
Aetna strictly enforces our enrollment procedures. If you receive an Enrollment Process
Exception Notice, your immediate action will be required in order to avoid any disciplinary
actions, which may include___________________. ✔✔Forfeited commissions
Suspension of your contract
Termination of your contract
, The SilverScript agent portal provides a secure method for external agents and administrators to
communicate with SilverScript's agent support team so _________________________________
can be shared safely. ✔✔Medicare numbers
Member ID numbers
Member demographics/personal identifying information
Aetna is a CVS Health company that offers SilverScript Part D products. ✔✔True
The cost estimates displayed on most pricing tools, such as Medicare.gov, SilverScript.com,
AetnaMedicare.com and most third-party websites, will typically reflect__________________
pricing. ✔✔Retail
Mail order
An Electronic Scope of Appointment (eSOA) valid for ___________. ✔✔14 days
Agents must submit the original documentation for enrollment within 24 hours after the
application data has been entered into the agent portal. ✔✔True
Answers (Certified and Approved)
Beneficiary who was previously entitled to Medicare Part A, but not yet Part B, is
__________________ ✔✔Able to enroll in Part D without Part B coverage.
Once submitted, who can cancel an enrollment application before the effective date? ✔✔The
client
The client's Legal Authorized Representative/POA
The effective date for enrollments in the Initial Enrollment Period (IEP) must be the first of the
month following the month of enrollment, beginning with the Part D eligibility date. ✔✔True
Aetna strictly enforces our enrollment procedures. If you receive an Enrollment Process
Exception Notice, your immediate action will be required in order to avoid any disciplinary
actions, which may include___________________. ✔✔Forfeited commissions
Suspension of your contract
Termination of your contract
, The SilverScript agent portal provides a secure method for external agents and administrators to
communicate with SilverScript's agent support team so _________________________________
can be shared safely. ✔✔Medicare numbers
Member ID numbers
Member demographics/personal identifying information
Aetna is a CVS Health company that offers SilverScript Part D products. ✔✔True
The cost estimates displayed on most pricing tools, such as Medicare.gov, SilverScript.com,
AetnaMedicare.com and most third-party websites, will typically reflect__________________
pricing. ✔✔Retail
Mail order
An Electronic Scope of Appointment (eSOA) valid for ___________. ✔✔14 days
Agents must submit the original documentation for enrollment within 24 hours after the
application data has been entered into the agent portal. ✔✔True
