Hospitality Facilities Management Final | 2023/2024 latest questions and answersv

Hospitality Facilities Management Final | 2023/2024 latest questions and answers Which of the following statements regarding a building's initial construction and ongoing maintenance costs is true? - The more a building costs initially to construct, the more it generally costs to maintain it Maintenance that includes preparing equipment for changes in the seasons is called: - scheduled maintenance Which of the following is not a CapEx item? - telecommunications trunk line charges The two primary facility-related operating expenses for a hospitality business are: - property operation and maintenance (POM) and utilities A room data card typically includes all of the following components except - a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment Which of the following elements is not a way by which a hospitality facility creates a visible, marketable identity for its products? - the maintenance of back-of-house areas Which of the following statements about emergency and breakdown maintenance is true? - 1. An effective maintenance management system greatly reduces the need for emergency maintenance 2. Even the best ongoing maintenance possible will not eliminate all emergency maintenance needs 3. Emergency and breakdown maintenance tends to be quite costly CORRECT: ALL OF THE ABOVE Sub-metering is used to keep measurements of equipment space requirements - false Material safety data sheets (MSDSs): - inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials Which of the following expense items is not covered by replacement reserve funds? - Building expansion The major element of the utilities expenditure is - Electricity Hotels typically pay 7-9% of revenue for POM and utilities - true Facilities benchmarking for establishing goals for quality is based on: - 1. quality milestones 2. comparisons 3. quality circles CORRECT: ALL OF THE ABOVE Which of the following series best describes the order of priority a facilities manager should establish when approaching a maintenance or repair task? - (1) safety, (2) legality, (3) service Historically 10-11% of revenue has been placed in a "reserve for replacement" account - false Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as: - routine maintenance The goal of benchmarking is to improve cost control and better service - true The largest portion of the maintenance department's POM expenditure is usually: - wages and benefits A form used for all major pieces of equipment to record important maintenance information is called a: - equipment data card All of the following provisions are normally included in a maintenance contract except: - automatic renewal Budgetary responsibility for the POM and utilities expenditures belongs to which of the following departments? - Engineering LEED certification is required by states for new hotel and restaurant buildings - false Functions for which the facilities manager has responsibility include all but which of the following? - housekeeping services Which of the following is a consideration when determining whether to repair or replace a piece of equipment? - 1. the age of the equipment 2. the availability of parts 3. the effects of repair on equipment efficiency CORRECT: ALL OF THE ABOVE Which of the following types of maintenance has an immediate revenue effect? - emergency or breakdown maintenance What are the Three P's? - people, planet, profit Why would a hospitality facility owner seek ISO 14000 certification? - It is an international standard of environmental achievement that many customers look for Which of the following statements about reuse and the hospitality industry is false? - Reuse has been practiced in the hospitality industry only in the past few years Which of the following is an example of waste transformation? - grinding up garbage in a garbage disposal Submetering, as a function of energy-use tracking and recording, is: - a method of energy management in which meters are installed in energy-using areas to monitor their specific usage Proper and regular maintenance of equipment reduces energy use by: - maintaining the efficiency and prolonging the life of the equipment Capturing heat from exhaust air and using it to pre-heat the building's incoming air is an example of: - recovery and reuse Global supplies of fresh water are limited—they represent less than __________ percent of the total water on the earth - one "These are substances that destroy other materials by chemical reaction. When in contact with human tissues, these substances may cause burns and destroy tissue. Common examples of these substances are oven and toilet cleaners." This describes what type of hazardous substance? - corrosive Anwar, the general manager at the Twin Palms Hotel, wants to establish a "green" linen program for the hotel. Under this program, guest bed linens would not be changed daily, and towels would not be changed at all unless guests requested it. Anwar is apprehensive about possible negative guest reaction to this program. Which of the following is the best course of action for Anwar? - He should test market the program on a limited basis to see if guests react positively to it Key to the success of a risk management program is: - support and involvement of top management Guest-use water temperatures should be set no higher than __________ at the source. - 120° F (49° C) Which of the following statements about safety concerns in the guest bath is false? - Appropriate cleaning chemicals have no effect on the slip resistance rating of a bathroom tub and shower Fire safety at a hospitality property is: - the responsibility of everyone at the property Alarm-sounding devices that trigger when smoke particles either scatter or obscure light are called: - photoelectric smoke detectors Which of the following is not a fire detection device? - smoke damper detector Near the end of a long dinner shift that Henri spent mostly at the grille, a fire erupted in the grille's grease trap and threatened to spread. Henri knew that a grease fire needed special handling and his emergency training told him he must act fast. The hotel had installed new fire extinguishers only two months ago, and a new type designed especially for grease and oil fires was added in the kitchen. Though several fire extinguishers were available to Henri, only one would effectively extinguish this fire and keep it extinguished. Which one must he choose? - type K Which of the following statements about fire suppression systems is true? - When the kitchen fire suppression system is activated, it should also interrupt the supply of fuel to kitchen equipment Which of the following statements about key control is false? - The room number should be clearly printed on the key that opens the door to a guestroom Which of the following statements about electronic lock systems is false? - The keys used in electronic locks cost much more than the keys used for mechanical locks According to the good purpose survey more than 90% of people are willing to change habits for a better future. - false According to the Good Purpose survey 68% remain loyal to brands supporting good causes - true The restaurant s platinum rating is partially based on - 1. recycled furniture 2. reusing rainwater CORRECT: ALL OF THE ABOVE Windows in the Marriott hotel open to allow guest to control their environment - true Starbucks stores as of 2016 made up 10% of all LEED-certified retail space globally - false On average, purchase costs account for about __________ percent of water costs; disposal costs account for the remaining __________ perce