Test Bank of Nursing delegation and management of patient care 2nd Edition ByKathleen Motacki. Kathleen Burke

Sample Test Chapter 03: Strategic Management and Planning Motacki: Nursing Delegation and Management of Patient Care, 2nd Edition MULTIPLE CHOICE 1. When applying for a management position, the nurse should ask about the goals and plans of the hospital. Strategic plans must be developed around a. the mission statement. b. patient population. c. staff input. Test Bank of Nursing delegation and management of patient care 2nd Edition ByKathleen Motacki. Kathleen Burke d. infection rates. ANS: A The strategic plan of an organization must comply with the mission statement. The other factors are incorrect because although they may influence the overall plan, the plan can never stray from the mission statement. DIF: Cognitive Level: Application REF: page 28 2. The strategic plan of an organization includes all stakeholders of the organization, including nurse managers. Which explains the benefit of including nurse managers in developing plans for the organization? a. Nurse managers own stock in the business. b. Nurse managers understand the clinical areas. c. Nurse managers will be involved in implementing the changes. d. Nurse managers have had business courses. ANS: C Nurse managers will be important in the implementation of the plan at the unit level. Option A is not true. Option B is not a reason for including nurse managers. Option D is not a reason for including nurse managers. DIF: Cognitive Level: Analysis REF: page 28 3. Nurse managers are included in strategic planning for the institution because of which principle? a. Nurse managers have the authority to terminate employees. b. Nurse managers encourage “buy-in” from staff. c. Nurse managers understand the need for the plan. d. Nurse managers understand the financial aspects of the organization. ANS: B Nurse managers ensure “buy-in” of the project from staff. The other options are not the reason for including nurse managers in the planning. DIF: Cognitive Level: Analysis REF: page 28 4. When interviewing for a position at a new facility, the nurse managers ask to review the mission, vision, and values statements because they understand that these statements provide information about the organization’s a. fiscal responsibility. b. direction and purpose. c. concern for uninsured. d. specific actions to be taken. ANS: B These statements are usually generalized around the direction and purpose of the organization. Mission, vision, and value statements do not address specific areas listed in the other options. DIF: Cognitive Level: Analysis REF: page 28 5. A health care organization incorporates information from which group into their strategic plan? a. Local community b. Nursing research c. Pharmaceutical research d. Insurance companies ANS: A Information from stakeholders, which would include the members of the local community, should be incorporated into their strategic plan. The other groups are not generally a source for direction that is incorporated into the strategic plan. DIF: Cognitive Level: Application REF: page 28 6. In developing mission and values statements, health care facilities incorporate tools to describe desirable behaviors of the organization. These tools describe behaviors such as a. patient risks. b. nurse/patient ratios. c. organizational direction. d. desired outcomes. ANS: C Most tools used to describe mission and values incorporate actions that are measurable. The other behaviors are not included in organizational statements. DIF: Cognitive Level: Application REF: page 28 7. Sometimes organizations use measurable critical success factors (CSFs) when developing their strategic plan. The CSFs include People, Service, Quality, Financial, Growth, and sometimes Community. Which of the definitions indicates the meaning of the term People? a. The term People represents the patients served. b. The term People represents the nurses and physicians who provide the care. c. The term People represents the community served. d. The term People represents the upper-level management. ANS: B The term People, when used as a CSF, represents those who are attracted to an environment conducive for nurturing the best in their practice. The other definitions do not represent the meaning of the term People as a CSF. DIF: Cognitive Level: Analysis REF: page 32 8. Strategic goals are developed as a result of which information source? a. Environmental scan b. Electronic medical record c. Changes in nursing practice d. Changes in staff ratios ANS: A The environmental scan is a major source for developing strategic goals and includes the competition, economic trends, etc. The other goals do not impact strategic goal development. DIF: Cognitive Level: Analysis REF: page 28 9. When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Quality best describes which characteristic? a. Quality is a measurement of the product produced. b. Quality is the value of the service. c. Quality is the outcome provided when the best people are providing the best serviced. Quality is a characteristic of the service.