PRE-ASSESSMENT: HEALTHCARE OPERATIONS MANAGEMENT
PKKC
Attempt #1
Status:
Passed 1.
The support staff of a large urgent care facility sees no career advancement opportunities within the
organization. The organization knows it must identify other ways to increase job satisfaction or there will be
high employee turnover.
Which action can improve job satisfaction in this scenario?
YOUR CORRECT
ANSWER ANSWER
Starting recognition programs
Conducting employee surveys
Providing autocratic leadership
Increasing horizontal communication
2.
A hospital’s governing board of trustees has asked a hospital administrator to find a solution to numerous
compliance issues that have ultimately affected the hospital's performance.
Which initial action should the hospital take to address these compliance issues?
YOUR
CORRECT
ANSWER
ANSWER
Promoting service excellence
Developing a corrective action plan
Encouraging autocratic leadership
Implementing an employee recognition program
3.
The former chief administrator of a health and wellness center is reassigned after the staff lost trust in
leadership due to lack of visibility.
How can the new chief administrator correct this problem?
YOUR
CORRECT
ANSWER
ANSWER
By rounding with the staff
By holding meetings with leadership
By implementing a non-monetary employee recognition program
, YOUR CORRECT
ANSWER ANSWER
By surveying the employees to determine unresolved problems
4.
A hospital emergency room (ER) has had frequent turnover in nursing positions, which has caused
increased wait times. The hospital must use new strategies to reduce employee turnover and decrease wait
times.
Which leadership strategy should be used?
YOUR CORRECT
ANSWER ANSWER
Increasing patient to nurse ratios in the emergency room
Expanding the triage area space with an additional triage RN
Empowering human resources to hire from outside the organization
Empowering nurses to use holding areas for patients being admitted
5.
A large healthcare system is currently implementing an initiative to reduce catheter-associated infections
for its inpatients—not only for patient safety, but also as a strategy to ensure the organization is not
penalized in its reimbursements.
Which two practices will assist in the implementation of this initiative?
Choose 2 answers
YOUR
CORRECT
ANSWER
ANSWER
Engaging front line employees’ feedback on current practices
Submitting a request for proposal (RFP) for a new catheter vendor
Evaluating previous financial impact to determine potential penalties
Providing mandatory training to help employees implement the protocols
6.
A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer
Assessment of Healthcare Providers and Systems program and has discussed best practices that should
be implemented based on a recent leadership seminar the team attended on the subject.
Which strategy should be used to ensure successful implementation of the program?
YOUR
CORRECT
ANSWER
ANSWER
Engaging with all stakeholders
, YOUR CORRECT
ANSWER ANSWER
Providing an informative web page
Educating volunteers on guidelines
Reviewing reports of similar facilities
7.
A well-established medical chain has discovered that infighting is taking place between its high-level
leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-
fighting.
Which conflict resolution method should the CEO use to resolve this issue?
YOUR
CORRECT
ANSWER
ANSWER
Forcing
Win-win
Compromise
Accommodation
8.
A large healthcare organization is struggling and has decided it wishes to be a more innovative company. It
decides to reorganize its structure to support this initiative.
Which type of organizational structure will enhance creativity among its workers and managers?
YOUR CORRECT
ANSWER ANSWER
Pyramid
Flattened
Functional
Geographical
9.
The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified deficiencies in
the medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department is compliant with
HIPAA?
PKKC
Attempt #1
Status:
Passed 1.
The support staff of a large urgent care facility sees no career advancement opportunities within the
organization. The organization knows it must identify other ways to increase job satisfaction or there will be
high employee turnover.
Which action can improve job satisfaction in this scenario?
YOUR CORRECT
ANSWER ANSWER
Starting recognition programs
Conducting employee surveys
Providing autocratic leadership
Increasing horizontal communication
2.
A hospital’s governing board of trustees has asked a hospital administrator to find a solution to numerous
compliance issues that have ultimately affected the hospital's performance.
Which initial action should the hospital take to address these compliance issues?
YOUR
CORRECT
ANSWER
ANSWER
Promoting service excellence
Developing a corrective action plan
Encouraging autocratic leadership
Implementing an employee recognition program
3.
The former chief administrator of a health and wellness center is reassigned after the staff lost trust in
leadership due to lack of visibility.
How can the new chief administrator correct this problem?
YOUR
CORRECT
ANSWER
ANSWER
By rounding with the staff
By holding meetings with leadership
By implementing a non-monetary employee recognition program
, YOUR CORRECT
ANSWER ANSWER
By surveying the employees to determine unresolved problems
4.
A hospital emergency room (ER) has had frequent turnover in nursing positions, which has caused
increased wait times. The hospital must use new strategies to reduce employee turnover and decrease wait
times.
Which leadership strategy should be used?
YOUR CORRECT
ANSWER ANSWER
Increasing patient to nurse ratios in the emergency room
Expanding the triage area space with an additional triage RN
Empowering human resources to hire from outside the organization
Empowering nurses to use holding areas for patients being admitted
5.
A large healthcare system is currently implementing an initiative to reduce catheter-associated infections
for its inpatients—not only for patient safety, but also as a strategy to ensure the organization is not
penalized in its reimbursements.
Which two practices will assist in the implementation of this initiative?
Choose 2 answers
YOUR
CORRECT
ANSWER
ANSWER
Engaging front line employees’ feedback on current practices
Submitting a request for proposal (RFP) for a new catheter vendor
Evaluating previous financial impact to determine potential penalties
Providing mandatory training to help employees implement the protocols
6.
A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer
Assessment of Healthcare Providers and Systems program and has discussed best practices that should
be implemented based on a recent leadership seminar the team attended on the subject.
Which strategy should be used to ensure successful implementation of the program?
YOUR
CORRECT
ANSWER
ANSWER
Engaging with all stakeholders
, YOUR CORRECT
ANSWER ANSWER
Providing an informative web page
Educating volunteers on guidelines
Reviewing reports of similar facilities
7.
A well-established medical chain has discovered that infighting is taking place between its high-level
leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-
fighting.
Which conflict resolution method should the CEO use to resolve this issue?
YOUR
CORRECT
ANSWER
ANSWER
Forcing
Win-win
Compromise
Accommodation
8.
A large healthcare organization is struggling and has decided it wishes to be a more innovative company. It
decides to reorganize its structure to support this initiative.
Which type of organizational structure will enhance creativity among its workers and managers?
YOUR CORRECT
ANSWER ANSWER
Pyramid
Flattened
Functional
Geographical
9.
The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified deficiencies in
the medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department is compliant with
HIPAA?
