LB170 QUIZ 1 QUESTIONS & ANSWERS 2023/24 UPDATE

LB170 QUIZ 1 QUESTIONS & ANSWERS 2023/24 UPDATE LB170 QUIZ 1 QUESTIONS & ANSWERS 2023/24 UPDATE Q1: Using is useful for making good notes. (Page,19) a) Adjectives and verbs b) Abstract nouns c) Long sentence d) Concrete nouns Q:2 Before you read carefully, look quickly through the text to see what it is generally about, Good places to look at are: (P,14) a) The title, introduction, fist sentences of each paragraph and the final paragraph. b) The introduction, fist sentences of each paragraph and the final paragraph. c) The title, introduction, fist sentences of each paragraph and the examples. d) The title, fist sentences of each paragraph and the final paragraph. Q:3 In order to communicate effectively you should be: (P,6) a) Not considering audience b) Less aware of the Purpose c) Ready d) Not inclusive Q:3 In order to communicate effectively you should be: (P,6) e) Not considering audience f) Less aware of the Purpose g) Prepare h) Not inclusive Q:4 are things you can see, hear, smell, taste and/or touch them. (P,11) a) Phrasal verbs b) Abstract nouns c) Verbs d) Concrete nouns Q: 5 Crises, satisfaction and productivity are examples of: (P,8) a) Noun phrases b) Concrete nouns c) Abstract nouns d) Verbs Q:6 Students, tutors and children are known as: (Tutorial 2 P,13) a) Verbs b) Abstract nouns c) Noun phrases d) Concrete nouns Q:7 Methods of making notes include: (P,19) a) Work with people from different backgrounds b) Encourage others to speak c) Explain something clearly to others d) Sketches or diagrams Q:8 Business case study can have different format such as: (P,9) a) Video b) Letter c) Telegraph d) Message Q:9 Good reading skills involve: (P,9) a) Adjustment of your language b) Negotiation c) Analysing business cases d) Using formal business English Q:10 The Explains the key points by providing examples and more details.(P,16) a) High level generalization b) Average level generalization c) Middle level generalization d) Low level generalization Q:11 Recognizing signposting words and groups of words is a helpful way in. (P,15) a) Team working skills b) Writing skills c) Speaking skills d) Reading skills Q:12 While preparing a Power Points Presentations and when you have a lot of information: (Tutorial 2 Page 44) a) Use 3 figures b) You should include all the information that is needed in the slides c) You should use handouts or papers with detailed information d) You should include at least 6 bulletin points in each slide Q:13 Answering people in mannerly way is an example of good: (P,11) a) Time management skills b) Reading skills c) Writing skills d) Listening and team working skills Q:14 Good writing skills include: (P,8) a) Collaborate constructively with others b) Respond to others in mannerly way c) Ask for clarification d) Plan and structure ideas Q:15 means looking back and think about what you have learned and what to do next as a result of that learning. (P,36) a) Reflection b) Concentration c) Awareness d) Attention Q:16 Good reading strategies include: a) Encourage others b) Using correct grammar spelling c) Adjust your language for audience d) Making notes Q:17 Good presentation involves: (Tutorial 2 P,46) a) Continues reading from the presentation slides b) Using bold and size to differentiate sections c) Using strong colors as a background such as yellow to get the attention of your audience d) Including images as much as you can to illustrate your point Q:18 The describes the situation in general. (P,16) a) High level generalization b) Average level generalization c) Middle level generalization d) Low level generalization Q:19 Paragraphs usually start with ---------- then move on to (P,16) a) Specific details, providing examples b) Specific details, general information c) Providing examples, Specific details d) General information, Specific details Q;20 To have effective delivery of a presentation you should not: (P,34) a) Write Notes b) Reed from the slides c) Pronounce clearly d) Use body language and eye contact to enhance your message Q:21 Responding to people correctly is an example of good: (P,11) a) Listening and team working skills b) Writing skills c) Time management skills d) Reading skills Q:22 The gives more details. (Tutorial 2 P,18) a) High level generalization b) Average level generalization c) Middle level generalization d) Low level generalization Q:23 The Explains the key points by providing examples. (P,16) a) High level generalization b) Average level generalization c) Middle level generalization d) Low level generalization Q:24 Business can study texts describe: (P,4) a) Letter b) General situations of a company c) Telegraph d) General news Q:25 Explaining something clearly in workplace context is considered one of: (P,10) a) Speaking skills b) Listening skills c) Writing skills d) Reading skills Q:26 Happiness is an examples of: (Book 1 Page 116) a) Noun phrases b) Abstract nouns c) Verbs d) Concrete nouns Q:27 Checking the meaning of difficult words and expressions is a useful strategy for: (P,15) a) Writing skills b) Team working skills c) Reading skills d) Speaking skills Q:28 Business case study texts describe: (P,4) a) General situations of a company b) Letter c) General news d) Telegraph Q:1 In Fat Face case study, the transactional website increases sales is: Select one: a. Strengths b. Weaknesses c. Threats d. Opportunities Q:2 What is a SWOT analysis Select one: a. None of the answers are applicable b. This acronym stands for strengths, weaknesses, opportunities and threats and it is a tool often used in business c. This acronym stands for strengths, weaknesses, opportunities and threats d. It is a tool often used in business Q:3 Strengths and Weaknesses are Select one: a. None of the answers are applicable b. Internal and external factors influencing the organization c. External factors influencing the organization d. Internal factors influencing the organization Q:4 In Fat Face case study showed that, there was an increased business/brand awareness among consumers: Select one: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:5 Opportunities are potential openings like Select one: a. All answers are applicable b. Breaking new ground c. Developing products and services d. Expanding scale of operation Q:6 Opportunities mean Select one: a. What an organization is not so successful at which makes it lacks to perform better than its competitors b. What an organization can do to make its position stronger in order to gain more customers c. How changes may affect the organization`s performance and the actions of its competitors. d. What an organization is good at which gives it an advantage over its competitors Q:7 In Fat Face case study, the increased marketing opportunities Select one: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:8 The key concepts and frameworks which enable analyzing a case study Select one: a. Select key information and organize your thinking b. Select key information and organize your thinking in addition to understand the business context and make recommendations c. None of the answers are applicable d. Understand the business context and make recommendations Q:9 Brompton Bicycle is well-known for the high quality of its niche product, a folding bicycle popular with commuters Select one: a. Threats b. Opportunities c. Weaknesses d. Strengths Q:10 In Fat Face case study, there is little sales training for staff is: a. Threats b. Opportunities c. Weaknesses d. Strengths Q:11 In SWOT, we need to apply a framework to identify Select one: a. None of the answers are applicable. b. The organization internal and external problems. c. The organization internal problems. d. The organization external problems. Q:12 In fat face study, the increased interest in online presences is Select one: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:13 Opportunities and threats Select one: a. Internal and external factors influencing the organization. b. Internal factors influencing the organization. c. External factors influencing the organization. d. None of the answers are applicable. Q:14 In Fat face case study, competition from more sought after brands is Select one: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:15 Brompton bicycle is the biggest bicycle manufacturer in Britain. Select one: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:16 The Brompton Bicycle case study showed that, Brompton, have been facing seasonal demand issues. (Book 2 Page 59) Select one: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:17 In your own café, if you are not providing an adequate employee training, such as showing your staff how they should attend to tables or explaining to them how the food has to be prepared and presented. This will be considered as: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:18 The Fat Face case study showed that, the middle market prices can be undercut by high street stores. (Book 2 Page 55) a. Opportunities b. Threats c. Weaknesses d. Strengths Q:19 The Brompton bicycle case study showed that, there is growth potential in a rapidly expanding global market a. Opportunities b. Threats c. Weaknesses d. Strengths Q:20 The Lodge Bistro chain case study showed that, Joyce Lodge opened her first café in 1989. Moreover, in early 2000s, the business grew into a twenty-five restaurants across England: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:21 The Lodge Bistro chain case study showed that, the Lodge Bistro chain business, improve their brand. a. Opportunities b. Threats c. Weaknesses d. Strengths Q:22 The Lodge Bistro chain case study showed that, in 2010, Joyce Lodge retired. Her daughter, Miss Patricia Lodge committed as the chief executive officer of the Lodge chain. a. Opportunities b. Threats c. Weaknesses d. Strengths Q:23 In your own café, if you are offering a free Wi-Fi to your customers. This will be considered as. a. Opportunities b. Threats c. Weaknesses d. Strengths Q:24 In your own café, if you are providing an excellent customer services. This will be considered as: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:25 The Lodge Bistro chain case study showed that, Patricia, the chief executive officer of Lodge Bistro chain, became increasingly concerned about the effects of the lack of communication between managers. a. Opportunities b. Threats c. Weaknesses d. Strengths Q:26 The Fat Face case study showed that, Fat Face Limited was founded in 1988 by Tim Slade and Jules Leaver, the company has grown to over 200 stores. (Book 2 Page 55) a. Opportunities b. Threats c. Weaknesses d. Strengths Q:27 The Lodge Bistro chain case study showed that, the Lodge Bistro chain business, remained reasonably successful but experienced Poor location issues a. Opportunities b. Threats c. Weaknesses d. Strengths Q:28 In your own café, if you are presenting more organic snacks or salads on the menu in your own café in order to take advantage of trends which linked to eating healthier.. This will be considered as: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:29 The Brompton bicycle case study showed that, Brompton, have been facing competition from many other bike manufacturers. (Book 2 P,59) a. Opportunities b. Threats c. Weaknesses d. Strengths Q:30 In your own café, if you are serving shrimp salad and something negative impacts the seafood market.. This will be considered as: a. Opportunities b. Threats c. Weaknesses d. Strengths Q:31 The Brompton bicycle case study showed that, the market, has been growing 20% to 25% a year and they haven’t been growing at the same rate.. (Book 2 P,58) a. Opportunities b. Threats c. Weaknesses d. Strengths Q1. Using key concepts or a framework from a business context to examine a situation is called: (P,60) a. Accepting the case b. Discussing the case c. Solving the case d. Framing the case Q2. STEEPLE analysis consists of identifying affecting a business. ( P,87) a. Internal factors b. External factors c. A & B d. None of the above Q3. The advantage of using STEEPLE is that it helps you to identify ……… more clearly. (P,88) a. Organizational factors b. Internal factors c. Problem-and-solution factors d. Cause-and-effect factors Q4. As a result of the economic downturn, people have less money to spend. The cheaper supermarkets are wherefores attracting more customers is example of: (P,96) a. Simple relationship b. None of the above c. Multi-Causality d. Causal Chain Q5. When one effect may have several causes or one cause may have several effects, we call this relationship as: (P,97) a. Causal chain b. Simple relationship c. Multi-Causality d. A & B Q1. A problem often creates a towards a situation. (P,109) a. Neutral attitude b. Positive attitude c. Mixed attitude d. Negative attitude Q2. A familiar problem-solution pattern consists of: Situation, Problem, …………. , Solution, and Evolution. (P,112) a. Weaknesses b. Effects c. Causes d. Strengthens Q3. Problems are a matter of perception means : a. One person may perceive a situation as a problem while someone else may be quite satisfied with the same situation. Q4. Fishbone/ lshikawa diagrams are: (P,121) a. Introduction b. Problems & Solution Diagram c. Not Cause & Effect Diagram d. Cause & Effect Diagram Q5. The organization must/should/has to/needs to " you can use it if you want to provide: (Book P,45) a. Recommendations b. Executive summary c. Title d. Conclusions Q6. The threat of redundancy is causing great anxiety among unskilled workers in a distribution warehouse. The word that does not describe problem situation is: (Book P,32) a. Threat b. Unskilled workers c. Distribution warehouse d. Anxiety Q7. In the you explain how you are doing your analysis. (S,9) a. Abstract b. Conclusion c. Introduction d. Recommendations Starbucks, the very popular American coffee. However, they have not been successful to reach south Africa market. This is mainly because of the very slow service and high price. Moreover, South-Africans like their coffee made of full fat milk and do not believe in adding a little creamer. Q1. The starting Situation in the above case study is? a. A very slow service and high price. South-Africans like their coffee made of full fat milk and do not believe in adding a little creamer. b. They have not been successful to reach south Africa market. c. Making coffee with milk, lowering the price and increasing the speed of the service. d. Starbucks had hopes of opening many stores in many sites in south Africa. Q.2 The Problem in the above case study is? Select one: a. A very slow service and high price. South-Africans like their coffee made of full fat milk and do not believe in adding a little creamer. b. They have not been successful to reach south Africa market. c. Making coffee with milk, lowering the price and increasing the speed of the service. d. Starbucks had hopes of opening many stores in many sites in south Africa. Q.3 The Causes of the problem in the above case study are? Select one: a. A very slow service and high price. South-Africans like their coffee made of full fat milk and do not believe in adding a little creamer. b. They have not been successful to reach south Africa market. c. Making coffee with milk, lowering the price and increasing the speed of the service. d. Starbucks had hopes of opening many stores in many sites in south Africa. Q.4 What solution is proposed? Select one: a. A very slow service and high price. South-Africans like their coffee made of full fat milk and do not believe in adding a little creamer. b. They have not been successful to reach south Africa market. c. Making coffee with milk, lowering the price and increasing the speed of the service. d. Starbucks had hopes of opening many stores in many sites in south Africa. Super Wash is a very popular “Car Wash Service” group. However as there are few vans and or drivers they are not able to meet the demand always. The customers complain that sometimes during weekends they have to wait too long for a Super Wash van to arrive or are simply unavailable. Q.1 The starting Situation in the above case study is? a. Super Wash is a popular car wash service group. b. Super Wash comes to the doorstep of the customers with all accessories in vans. c. There are few vans and or drivers they are not able to meet the demand always. d. Customers have to wait too long for a Super to arrive or are simply unavailable. Q.2 The problem in the above case study is? a. Super Wash is a popular car wash service group. b. Super Wash comes to the doorstep of the customers with all accessories in vans. c. There are few vans and or drivers they are not able to meet the demand always. d. Customers have to wait too long for a Super to arrive or are simply unavailable. Q.3 The Causes of the problem in the above case study are? Select one: a. Super Wash is a popular car wash service group. b. Super Wash comes to the doorstep of the customers with all accessories in vans. c. There are few vans and or drivers they are not able to meet the demand always. d. Customers have to wait too long for a Super to arrive or are simply unavailable. Lowell, a burger company, is expanding rapidly. However, the orders are often cold by the time they are delivered and customers complain about this. There is a shortage of motorcycle delivery riders. So Lowell will recruit more motorcycle delivery riders. Q1. The starting Situation in the above case study is? a. There is a shortage of motorcycle delivery riders. b. The orders are often cold by the time they are delivered. c. Lowell company, is expanding rapidly. d. Lowell will recruit more motorcycle delivery riders. Q.2 The problem in the above case study is? a. There is a shortage of motorcycle delivery riders. b. The orders are often cold by the time they are delivered. c. Lowell company, is expanding rapidly. d. Lowell will recruit more motorcycle delivery riders. Q.3 The Causes of the problem in the above case study are? a. There is a shortage of motorcycle delivery riders. b. The orders are often cold by the time they are delivered. c. Lowell company, is expanding rapidly. d. Lowell will recruit more motorcycle delivery riders. Q.4 What solution is proposed? a. There is a shortage of motorcycle delivery riders. b. The orders are often cold by the time they are delivered. c. Lowell company, is expanding rapidly. d. Lowell will recruit more motorcycle delivery riders. Tim & Sons, a bread delivery company, is expanding rapidly. However, the orders are often cold by the time they are delivered and customers complain about this. There is a shortage of motorcycle delivery riders. Therefore, Tim & Sons will recruit more motorcycle delivery riders. Q.1 What are the Problem-signaling words and phrases? Select one: a. Shortage of motorcycle delivery riders b. Expanding rapidly c. Tim & Sons will recruit more motorcycle delivery riders. d. The orders are NOT often cold Q.2 What are the solution and evaluation? Select one: a. Tim & Sons, a bread delivery company, is expanding rapidly b. Tim & Sons will recruit more motorcycle delivery riders. c. the orders are often cold by the time they are delivered and customers complain about this d. shortage of motorcycle delivery riders Q.3 what is the situation? Select one: a. Tim & Sons, a bread delivery company, is expanding rapidly b. the orders are often cold by the time they are delivered and customers complain about this c. Tim & Sons will recruit more motorcycle delivery riders. d. shortage of motorcycle delivery riders Sam & Young is a well-known ‘’Cake Maker’’ group. However, as there are few delivery team they are not able to meet the demand always. The customers complain that sometimes during weekends they have to wait too long for Sam & Young drivers to arrive or are simply unavailable. Q.1 What is the Effect? a. Customers sometimes complain they have to wait too long for Sam & Young drivers to arrive or are simply unavailable. b. Sam & Young delivery team they are NOt able to meet the demand always c. Sam & Young is a well-known ‘’Cake Maker’’ group d. Sam & Young delivery team they are able to meet the demand always Q.2 What is the Cause? a. Customers sometimes complain they have to wait too long for Sam & Young drivers to arrive or are simply unavailable. b. Sam & Young delivery team they are NOt able to meet the demand always c. Sam & Young is a well-known ‘’Cake Maker’’ group d. Sam & Young delivery team they are able to meet the demand always Q.3 One of these words is “Problem – signaling Word” Select one: a. Undervalued. b. Positive impact. c. High performance. d. Motivated. Q.4 Justification is: a. Finding Solution to problems. b. A problem- signaling words. c. It is a matter of reception. d. What is right or reasonable by using evidences Q.5 Choose the right/correct answer from the below examples on cause & effect: a. Problem leads to situation b. Solution leads to cause c. Cause leads to evaluation d. Cause leads to problem Q.6 In order to complete the analyzing process, what step must be completed first ? (Book 1 P,31) a. Identify What is the starting situation. b. Identify What caused the problem. c. Verify and Identify the problem. d. Evaluation. Q.7 The analyzing process has a starting point in order to be completed, which is: Select one: a. Verify and Identify the problem. b. Identifying the starting situation c. Identifying the problem causes d. The evaluating process Q.8 What we propose leads to … (Book Page 29) a. Solution b. Cause c. Problem d. Situation Q.9 The problem is: (Book Page 29) a. A negative situation threatening an individual, group or organization b. A positive situation not threatening an individual, group or organization c. Not found d. Not an issue Q.10 Why is the problem a. Situation b. Solution c. Problem d. Cause Q11. Knowing the staring case & what is the text about. Are questions that lead to : a. Situation b. Solution c. Cause d. Problem Q12. Identifying the problem & Sum it up in one or two sentences mean …. Select one: a. Situation b. Solution c. Cause d. Problem Q13. The follows can be examples on language for proposing Solutions: (Book P,33) a. This essay/report will summarize the company performance b. This essay/report will be covering all topics of LB170 c. It might/may/could be beneficial/better/effective/profitable, etc. d. This essay/report explains the idea of writing and proofreading Q14. Choose the right/correct answer from the below examples on cause & effect: Select one: a. The cause affect the effect b. The effect leads to the cause c. The cause Does NOT lead to the effect d. The effect affect the cause Q15. How successful is the suggestion? Does it solve the case? (Book P,31) Select one: a. Evaluation b. Problem c. Cause d. Situation Q16. A solution-justification text is an answer to three questions: (P,127) a. What is the problem? What is your solution? & what is the introduction? b. what is the introduction? What is your conclusion? & why do you think so? c. What is the problem? What is your solution? & why do you think so? d. What is the cause? What is your effect? & why do you think so? Q.17 The purpose of the introduction is: (P,131) a. It gives a brief context to the report and the company. b. To persuade the reader that the writer's point of view is relevant and correct. c. It summarizes the key claims made in the report. d. Helps the reader to find the source easily. Q.18 The purpose of the conclusion is: (P,132) a. It gives a brief context to the report and the company. b. To persuade the reader that the writer's point of view is relevant and correct. c. It summarizes the key claims made in the report. d. Helps the reader to find the source easily. Q.19 The purpose of the citations is: (Book P,47) a. It gives a brief context to the report and the company. b. To persuade the reader that the writer's point of view is relevant and correct. c. It summarizes the key claims made in the report. d. Helps the reader to find the source easily. Q20. The method in Report structure means: (P,134) a. A summary of the results. b. Brief summary of the report. c. Background information. d. How the information was collected. Structuring a report Q.21 The purpose of Referencing is : (P,139) a. It summarizes the key claims made in the report. b. Allow others to check sources and their validity and authenticity. c. To persuade the reader that the writer's point of view is relevant and correct. d. Helps the reader to find the sources easily. Q.22 The paragraph that contains what is the company should change or start: (P,134) a. Conclusions. b. Recommendations. c. Title. d. Method. Q.23 Structure of a Problem-Solution text has steps SEQUENTIALLY listed as below: (P,112) a. Situation, problem, cause, solution, evaluation b. Situation, solution, problem, cause, evaluation c. Situation, cause, problem, solution, evaluation d. Situation, problem, cause, evaluation, solution