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Exam (elaborations)

OE710: Optimalisering Dienstverlening

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Er wordt een tevredenheidsonderzoek uitgevoerd voor het bedrijf Uitgekookt om inzicht te krijgen over de tevredenheid met betrekking op het assortiment, de producten en de service eromheen

Institution
Hogeschool InHolland (InHolland)
Course
OE710: Optimalisering van de dienstverlening

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OE710: OPTIMALISERING
VAN DE DIENSTVERLENING




Naam: Kaylee van der Vlis
Studentnummer: 665339
School: Hogeschool InHolland
Locatie: Haarlem
Domein: Business, Finance & Law
Opleiding: Business Studies
Jaar: 3
Periode: 2
Klas: HABSMAVT3C
Docent: Henk Grimmelius
Datum: 15-05-2023
Titel: OE710 Optimalisering van de dienstverlening

, Inhoud
Opdracht 1: Onderzoeksvoorstel ............................................................................................ 2
1.1 Doelstelling en informatiebehoefte ................................................................................. 2
1.2 Onderzoeksmethode ..................................................................................................... 2
1.3 Topiclijst ........................................................................................................................ 3
Opdracht 2: Enquête .............................................................................................................. 4
2.1 Vragenlijst ..................................................................................................................... 4
Opdracht 3: Observatieonderzoek .......................................................................................... 6
3.1 Doelstelling en informatiebehoefte ................................................................................. 6
3.2 Onderzoeksmethode ..................................................................................................... 6
3.2 Observatie-onderwerpen/ topics en schema .................................................................. 7
3.3 Observatieformulier ....................................................................................................... 7
Opdracht 4: SPSS .................................................................................................................. 8
Bibliografie ............................................................................................................................14




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OE710: Optimalisering van de dienstverlening
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Uploaded on
October 10, 2023
Number of pages
15
Written in
2022/2023
Type
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  • marketing
  • optimalisering dienstverlening
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