Aetna Individual Core Certification
Mastery Test Questions and Answers
100% Pass
What report(s) are available on Aetna Producer World? ✔✔All of the above
You will need to successfully complete which requirements to be Ready to Sell (RTS) with
Aetna Medicare? ✔✔All of the above
Any voluntary disenrollment occurring within three (3) months of the membership effective date
is considered a rapid disenrollment and will result in a chargeback of the full commission paid.
✔✔True
To report compliance or fraud, waste, and abuse concerns to Aetna you should: ✔✔A, B, and D
Agent Oversight routinely monitors agent performance against CMS and internal standards. We
monitor: ✔✔All of the above
Our Agent Oversight team will implement corrective action when there are CMS infractions and
prohibited tactics. Disciplinary or corrective action may include: ✔✔All of the above
, Failure to respond within the required timeframe to Aetna or CMS requests for information may
result in suspension or termination of an agent, broker or producer's ability to market, sell and
receive commissions. ✔✔True
You can receive commission for any sale that results from an unreported marketing/sales event.
✔✔False
A prohibited marketing activity is: ✔✔All of the above
How long are you required to maintain Scope of Appointment (SOA) documentation? ✔✔10
years
If a beneficiary requests to discuss other products not originally documented on the SOA, you
must document a second SOA for the additional product type before the appointment may
continue. ✔✔True
When obtaining a Scope of Appointment, you may NOT: ✔✔All of the above
Mastery Test Questions and Answers
100% Pass
What report(s) are available on Aetna Producer World? ✔✔All of the above
You will need to successfully complete which requirements to be Ready to Sell (RTS) with
Aetna Medicare? ✔✔All of the above
Any voluntary disenrollment occurring within three (3) months of the membership effective date
is considered a rapid disenrollment and will result in a chargeback of the full commission paid.
✔✔True
To report compliance or fraud, waste, and abuse concerns to Aetna you should: ✔✔A, B, and D
Agent Oversight routinely monitors agent performance against CMS and internal standards. We
monitor: ✔✔All of the above
Our Agent Oversight team will implement corrective action when there are CMS infractions and
prohibited tactics. Disciplinary or corrective action may include: ✔✔All of the above
, Failure to respond within the required timeframe to Aetna or CMS requests for information may
result in suspension or termination of an agent, broker or producer's ability to market, sell and
receive commissions. ✔✔True
You can receive commission for any sale that results from an unreported marketing/sales event.
✔✔False
A prohibited marketing activity is: ✔✔All of the above
How long are you required to maintain Scope of Appointment (SOA) documentation? ✔✔10
years
If a beneficiary requests to discuss other products not originally documented on the SOA, you
must document a second SOA for the additional product type before the appointment may
continue. ✔✔True
When obtaining a Scope of Appointment, you may NOT: ✔✔All of the above
