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WGU C215 Study Guide - FINAL GuaranteedSuccess Update.

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WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update
Total Quality Management (TQM) Philosophy Correct Ans - 1.

customer focus

continuous improvement

employee empowerment 4. use of quality tools

product design

process management

managing supplier quality



Process Capability Index (Cpk) Correct Ans - Basic function of Six Sigma.

Measures the process potential and performance of processes. The higher the range

of Cpk, the improved is the ability of the process to complete its necessities.



Six Sigma Correct Ans - A disciplined, data-driven approach and

methodology for eliminating defects (driving toward six standard deviations between

the mean and the nearest specification limit) in any process - from manufacturing to

transactional and from product to service.



Design Capacity Correct Ans - The theoretical maximum output of a system

in a given period under ideal conditions.
WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update

,WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update

Location Analysis Correct Ans - proximity to customers, transportation, source

of labor, community attitude, proximity to suppliers, and many other factors.



The technique for determining location decisions.



Line Processes Correct Ans - A type of process used to produce a large

volume of a standardized product.



Limited customization and high volume



Batch Processes Correct Ans - A type of process used to produce a small

number of products in groups or batches based on customer orders or specifications.



High customization moderate volume



Project Processes Correct Ans - A type of process used to make a one-at-a-

time product exactly to customer specifications.




WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update

,WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update
Most custom and lowest volume




WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update

, WGU C215 Study Guide – FINAL Guaranteed
Success 2022/2023 Update

Continuous Processes Correct Ans - A type of process that
operates
continually to produce a high volume of a fully standardized product.



- No customization and as high a volume as possible Bottleneck Correct Ans -

Longest task in the process.

Flexible Manufacturing System (FMS) Correct Ans - A type of automated

system that combines the flexibility of intermittent operations with the efficiency of

continuous operations.



Output/Input Control Correct Ans - A technique for monitoring the flow of

jobs between work centers.



Value-Added Correct Ans - The net increase created during the

transformation of inputs into final outputs.



Hybrid Layouts Correct Ans - Layouts that combine characteristics of

process and product layouts.




WGU C215 Study Guide – FINAL Guaranteed Success
2022/2023 Update

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