WGU C215 Pre-assessment PVDC| Verified
100% Correct
Which definition used for quality evaluates how well a product performs its
intended function? - Answer Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - Answer 14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - Answer ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue? - Answer Checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - Answer Control chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process? - Answer Enhance
competition; understand consumer preferences; maintain communication with
operations
What is the common them in total quality management (TQM) across all
functions in an organization? - Answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
Answer Mean
, WGU C215 Pre-assessment PVDC| Verified
100% Correct
What do assignable causes of variation indicate? - Answer Out-of-control
signals were found in the process
Which continuous improvement method does Cpk measure? - Answer How
close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - Answer Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - Answer Screen patients and fast-track
those with minor ailments
Which two factors affect a service location decision? - Answer Proximity to
customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - Answer
Proximity to customers
What helps an organization identify and plan the actions necessary to meet
current and future customer demands? - Answer Capacity planning
Which capacity planning measurement tells how much capacity a company is
using? - Answer Capacity utilization
100% Correct
Which definition used for quality evaluates how well a product performs its
intended function? - Answer Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - Answer 14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - Answer ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue? - Answer Checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - Answer Control chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process? - Answer Enhance
competition; understand consumer preferences; maintain communication with
operations
What is the common them in total quality management (TQM) across all
functions in an organization? - Answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
Answer Mean
, WGU C215 Pre-assessment PVDC| Verified
100% Correct
What do assignable causes of variation indicate? - Answer Out-of-control
signals were found in the process
Which continuous improvement method does Cpk measure? - Answer How
close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - Answer Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - Answer Screen patients and fast-track
those with minor ailments
Which two factors affect a service location decision? - Answer Proximity to
customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - Answer
Proximity to customers
What helps an organization identify and plan the actions necessary to meet
current and future customer demands? - Answer Capacity planning
Which capacity planning measurement tells how much capacity a company is
using? - Answer Capacity utilization
