WGU C215 Study Guide – FINAL With
Completed Solutions.
Total Quality Management (TQM) Philosophy - Answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Answer Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the
range of Cpk, the improved is the ability of the process to complete its
necessities.
Six Sigma - Answer A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean
and the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - Answer The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - Answer proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - Answer A type of process used to produce a large volume of a
standardized product.
,WGU C215 Study Guide – FINAL With
Completed Solutions.
■ Limited customization and high volume
Batch Processes - Answer A type of process used to produce a small number of
products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - Answer A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - Answer A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - Answer Longest task in the process.
Flexible Manufacturing System (FMS) - Answer A type of automated system
that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - Answer A technique for monitoring the flow of jobs
between work centers.
Value-Added - Answer The net increase created during the transformation of
inputs into final outputs.
, WGU C215 Study Guide – FINAL With
Completed Solutions.
Hybrid Layouts - Answer Layouts that combine characteristics of process and
product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - Answer Table that reflects opinions of managers
with regard to the importance of having any two departments close together.
Rectilinear Distance - Answer The shortest distance between two locations
using north-south and east-west movements.
From-To Matrix - Answer Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - Answer Schematic showing the placement of resources in a
facility.
Mean Observed Times - Answer The average of the observation times for each
of the work elements.
Normal Time - Answer The mean observed time multiplied by the performance
rating factor by the frequency of occurrence.
Standard Time - Answer The length of time it should take a qualified worker
using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
Completed Solutions.
Total Quality Management (TQM) Philosophy - Answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Answer Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the
range of Cpk, the improved is the ability of the process to complete its
necessities.
Six Sigma - Answer A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean
and the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - Answer The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - Answer proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - Answer A type of process used to produce a large volume of a
standardized product.
,WGU C215 Study Guide – FINAL With
Completed Solutions.
■ Limited customization and high volume
Batch Processes - Answer A type of process used to produce a small number of
products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - Answer A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - Answer A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - Answer Longest task in the process.
Flexible Manufacturing System (FMS) - Answer A type of automated system
that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - Answer A technique for monitoring the flow of jobs
between work centers.
Value-Added - Answer The net increase created during the transformation of
inputs into final outputs.
, WGU C215 Study Guide – FINAL With
Completed Solutions.
Hybrid Layouts - Answer Layouts that combine characteristics of process and
product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - Answer Table that reflects opinions of managers
with regard to the importance of having any two departments close together.
Rectilinear Distance - Answer The shortest distance between two locations
using north-south and east-west movements.
From-To Matrix - Answer Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - Answer Schematic showing the placement of resources in a
facility.
Mean Observed Times - Answer The average of the observation times for each
of the work elements.
Normal Time - Answer The mean observed time multiplied by the performance
rating factor by the frequency of occurrence.
Standard Time - Answer The length of time it should take a qualified worker
using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
