Usps PSE exam

Usps PSE exam What is our mission? - Answer- Provide trusted, affordable, universal service. What is the form for filing an insurance claim? - Answer- Form 1000. What are our goals - Answer- Grow revenue, increase market share and develop lifetime customers What is S.O.L.E.R. ? - Answer- Actively attending by: squarely facing the person, open your posture, lean towards the sender, eye contact maintained, relax while attending What is G.I.S.T.? - Answer- Greet, Inquire, Suggest and Thank. What additional products can be suggested? - Answer- Stamps, packaging/shipping (Ready Post) products, PO Box, passports, money orders. What are the minimum dimensions of a mail piece (letter) - Answer- 3 1/2" height, 5" in length, .007" in thickness, rectangular in shape What is girth? - Answer- The distance around the thickest part of a package. What are the maximum dimensions for a package? - Answer- 70 pounds. 108" length + girth. Up to 130" length + girth for standard What are the five mail processing categories? - Answer- Letters, flats, machinable parcels, irregular parcels, outside parcels. What is the maximum size for a postcard? - Answer- 4 1/4" height, 6" length, .016" thickness. What is the machinable parcel? - Answer- 6oz to 25lbs minimum size of 3" x 6" x 1/4" to maximum size of 17" x 17" x 27" What is an irregular parcel? - Answer- Has ONE of the following characteristics: less than 6" in length or 3" in height or 6oz in weight rolls/tubes 26" long or less; articles enclosed in envelopes that are not letters, flats or machinable parcels What are outside parcels? Examples - Answer- Parcels that because of their size, shape, density, container type, or the nature of their contents cannot be processed in postal sacks. Metal-strapped boxes, rolls/tubes more than 26" in length liquid containers, tires, trees What is a non-machinable surcharge? - Answer- Charge applied to first-class letter size pieces that meet one or more non-machinable characteristics and are excluded from automated processing What are some examples of shipping services? - Answer- Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service What are the four categories of International Mail? - Answer- First-Class, Priority Mail Express, Priority, Global Express Guaranteed What is the maximum value of merchandise for first class international mail? - Answer- $400 What are our Package Services? - Answer- Bound Printed Matter, Media Mail, Library Mail, Are package services sealed from inspection? - Answer- No What are shipping services? - Answer- Products in which the Postal service is competitive with other delivery companies True/False: First class Mail items are sealed against inspection and offer security for both the sender and the receiver - Answer- True How many different size P O Boxes are available for customers to rent? - Answer- 5 What is the form used to open a P O Box? - Answer- PS Form 1093- Application for PO Box Service Maximum weight limit for flat-rate envelopes and small flat-rate boxes for priority mail international? - Answer- 4 pounds Maximum weight limit for medium and large flat rate boxes? - Answer- 20 pounds What is a firm holdout? - Answer- Allows for customers to obtain street-address mail from the post office when the customer normally receives 50 letters or more What is a Caller Service? - Answer- Premium service for people and companies that need more pickup times than firm holdout and/or have more mail then the largest box in your office What is certified mail? - Answer- Secure way to insure delivery of mail What is the purpose of certified mail? - Answer- Provides customers with proof of mailing and the date and time the item was delivered or delivery was attempted