SCMA 331 Exam 1 Chap. 1 (Answered) With
Complete Verified Solution 100%
Some of the operations-related activities of Hard Rock Café include designing
meals and analyzing them for ingredient cost and labor requirements.
True
Because Hard Rock Cafés are themed restaurants, operations managers focus
their layout design efforts on attractiveness while paying little attention to
efficiency.
False
All organizations, including service firms such as banks and hospitals, have a
production function.
True
Operations management is the set of activities that creates value in the form of
goods and services by transforming inputs into outputs.
True
An example of a "hidden" production function is the transfer of funds between
accounts at a bank.
True
At Hard Rock Café, tasks that reflect operations or operations management
include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of the above.
E. all of the above
An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) calculating restaurant profit and loss.
D) preparing employee schedules.
E) all of the above.
D. preparing employee schedules
Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
D. to all firms, whether manufacturing or service
________ is the set of activities that creates value in the form of goods and
services by transforming inputs into outputs
Operations Management
, Which of the following are the primary functions of all organizations?
A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
D. marketing, production/operations, and finance/accounting
Which of the following pioneers was NOT making a professional impact during
the Scientific Management Era?
A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor
B. W. Edwards Deming
Which of the following would NOT be an operations function in a commercial
bank?
A) auditing
B) teller scheduling
C) maintenance
D) collection
E) check clearing
A. auditing
The marketing function's main concern is with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
D. generating the demand for the organization's products or services.
Which of the following tasks within an airline company are related to operations?
A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable
A. crew scheduling
Complete Verified Solution 100%
Some of the operations-related activities of Hard Rock Café include designing
meals and analyzing them for ingredient cost and labor requirements.
True
Because Hard Rock Cafés are themed restaurants, operations managers focus
their layout design efforts on attractiveness while paying little attention to
efficiency.
False
All organizations, including service firms such as banks and hospitals, have a
production function.
True
Operations management is the set of activities that creates value in the form of
goods and services by transforming inputs into outputs.
True
An example of a "hidden" production function is the transfer of funds between
accounts at a bank.
True
At Hard Rock Café, tasks that reflect operations or operations management
include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of the above.
E. all of the above
An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) calculating restaurant profit and loss.
D) preparing employee schedules.
E) all of the above.
D. preparing employee schedules
Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
D. to all firms, whether manufacturing or service
________ is the set of activities that creates value in the form of goods and
services by transforming inputs into outputs
Operations Management
, Which of the following are the primary functions of all organizations?
A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
D. marketing, production/operations, and finance/accounting
Which of the following pioneers was NOT making a professional impact during
the Scientific Management Era?
A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor
B. W. Edwards Deming
Which of the following would NOT be an operations function in a commercial
bank?
A) auditing
B) teller scheduling
C) maintenance
D) collection
E) check clearing
A. auditing
The marketing function's main concern is with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
D. generating the demand for the organization's products or services.
Which of the following tasks within an airline company are related to operations?
A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable
A. crew scheduling
