CNA Exam 1 Review Latest 2023 Graded A+

Define abuse - An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) Examples of proper phone etiquette (W23) 1. Identify your name + facility's name 2. Be friendly + professional 3. Ask if they are willing to be put on hold before being transferred 4. Write down message & repeat back 5. Ask for proper spellings 6. Do not give out additional information each level in Maslow's hierarchy of needs (W57) 1. Physical needs: oxygen, water, food, elimination, rest 2. Safety & security: clothing, stability, protection 3. Need for love: acceptance, belonging 4. Need for self-esteem: achievement, belief in one's own value, respect