Business Relationship Manager Professional exam 2023
questions and answers solved correctly
What is Portfolio Management?
Art & science of making decisions about investment mix and policy, matching
investments to objectives, asset allocation for individuals and institutions, and balancing
risks against performance.
What is a Service?
A means of delivering value to customers by facilitating outcomes customers want to
achieve.
Service value is a function of:
Utility (fitness for purpose) and Warranty (fitness for use)
And it changes over time
Weill & Broadbent Portfolio Classification scheme:
divides portfolio into 4 classes: infrastructure, transactional, informational and strategic.
Boston Square Portfolio Classification scheme:
describes different management styles for each class of IT investment: Strategic, High
Potential, Factory, and Support. Alternate category names: Developer, Innovator,
Controller, Caretaker.
IT Governance
1) Aligns IT decision making with enterprise governance and business unit objectives.
2) Allocates decision rights and provides the structures and process to enforce those
rights.
3) describes where decision making authority lies
RACI
Responsible, Accountable, Consulted, Informed. R= The doer. A=Buck stops here. C =
in the loop I = in the picture
Strategic Relationship Management Process
Used by BRMs and their teams to manage their key business partner relationships.
Process: initiation--> discovery --> planning --> execution --> extend & expand
Business Relationship Management
Stimulates business demand for a provider's products and services and ensures that
the potential business value from them is captured, optimized and recognized.
How does pain drive change?
Current problems: immediate discomfort
future problem: impending discomfort
current opportunity: loss of a gain within grasp
future opportunity: loss of a possible gain
Pillars of BRM
Define the BRM space in terms of core disciplines: Demand Shaping, Exploring,
Servicing, and Value Harvesting
Demand Shaping
Goal: identify set of possibilities that will create the most value. Definition: set of
disciplines, tools, and governance mechanisms designed to surface, stimulate and
shape business demand for IT products and services in balance with supply constraints.
questions and answers solved correctly
What is Portfolio Management?
Art & science of making decisions about investment mix and policy, matching
investments to objectives, asset allocation for individuals and institutions, and balancing
risks against performance.
What is a Service?
A means of delivering value to customers by facilitating outcomes customers want to
achieve.
Service value is a function of:
Utility (fitness for purpose) and Warranty (fitness for use)
And it changes over time
Weill & Broadbent Portfolio Classification scheme:
divides portfolio into 4 classes: infrastructure, transactional, informational and strategic.
Boston Square Portfolio Classification scheme:
describes different management styles for each class of IT investment: Strategic, High
Potential, Factory, and Support. Alternate category names: Developer, Innovator,
Controller, Caretaker.
IT Governance
1) Aligns IT decision making with enterprise governance and business unit objectives.
2) Allocates decision rights and provides the structures and process to enforce those
rights.
3) describes where decision making authority lies
RACI
Responsible, Accountable, Consulted, Informed. R= The doer. A=Buck stops here. C =
in the loop I = in the picture
Strategic Relationship Management Process
Used by BRMs and their teams to manage their key business partner relationships.
Process: initiation--> discovery --> planning --> execution --> extend & expand
Business Relationship Management
Stimulates business demand for a provider's products and services and ensures that
the potential business value from them is captured, optimized and recognized.
How does pain drive change?
Current problems: immediate discomfort
future problem: impending discomfort
current opportunity: loss of a gain within grasp
future opportunity: loss of a possible gain
Pillars of BRM
Define the BRM space in terms of core disciplines: Demand Shaping, Exploring,
Servicing, and Value Harvesting
Demand Shaping
Goal: identify set of possibilities that will create the most value. Definition: set of
disciplines, tools, and governance mechanisms designed to surface, stimulate and
shape business demand for IT products and services in balance with supply constraints.
