Exam Paper for Negotiation and Conflict Resolution in BBA (With Answers)

,Exam Paper for Negotiation and Conflict Resolution in
BBA (With Answers)


PAPER # 1


**Negotiation and Conflict Resolution - Sample Exam Paper**
**Instructions:**
1. Answer all questions.
2. Write your answers in the provided space.
3. Be concise and clear in your responses.


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**Section A: Multiple Choice (20 points)**


Choose the best answer for each question.


1. What is the primary goal of negotiation?
a. Defeat the other party
b. Reach a compromise
c. Achieve a win-win outcome
d. Avoid the negotiation process


**Answer: c. Achieve a win-win outcome**


2. Which of the following is NOT a stage in the negotiation process?
a. Preparation
b. Opening
c. Evaluation
d. Denial




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, **Answer: d. Denial**


3. What is a BATNA in negotiation?
a. Best Alternative To a Negotiated Agreement
b. Bi-lateral Agreement To Negotiate Amicably
c. Bargaining Agreement Through Neutral Arbitration
d. Business-Appropriate Terms for Negotiation Agreements


**Answer: a. Best Alternative To a Negotiated Agreement**


4. Conflict resolution strategies that involve both parties giving up something to reach a
solution are known as:
a. Compromise
b. Collaboration
c. Avoidance
d. Competition


**Answer: a. Compromise**


5. Which of the following is an example of a non-verbal communication cue that can
impact negotiations?
a. Agreeing to terms
b. Maintaining eye contact
c. Using clear language
d. Ignoring the other party


**Answer: b. Maintaining eye contact**


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**Section B: Short Answer (30 points)**




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