WGU C846: Practice Tests Questions and answers, 100% Accurate. VERIFIED.

WGU C846: Practice Tests Questions and answers, 100% Accurate. VERIFIED. What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targets D) To ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it's needed - -To ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it's needed Which of the following is not an example of a supportive service-desk technology? A) Big-bang deployment B) Incorporating computer-telephony integration C) Workforce management and resource planning systems D) Configuration management systems - -Big-bang deployment Which term is defined as a cause—or potential cause—of one or more incidents? A) Known error B) Failure C) Problem D) Event - -Problem Which of the following is not an approach to continual improvement? A) Lean methods for providing perspectives on the elimination of waste B) Agile methods for focusing on making improvements incrementally at a cadence C) Procedures for managing information security-related changes, such as firewall configuration changes D) DevOps methods for working holistically and ensuring that improvements are not only designed well but applied effectively - -Procedures for managing information security-related changes, such as firewall configuration changes Which type of changes are not typically included in a change schedule? A) Exception changes B) Emergency changes C) Standard changes D) Normal changes - -Emergency changes Which method advocates a "systems view" that emphasizes close collaboration between enterprise governance, service teams, software development, and technology operations? A) Deployment management B) Risk management C) DevOps D) Relationship management - -DevOps Which of the following statements about the plan value chain activity are true? Each correct answer represents a complete solution. Choose all that apply. A) It outputs a product and service portfolio for the engage activity. B) Key outputs are strategic, tactical, and operational plans. C) A key output is service performance information for design and transition. D) It receives inputs regarding knowledge and information about third-party service components from the engage value chain activity. - -It outputs a product and service portfolio for the engage activity. Key outputs are strategic, tactical, and operational plans. It receives inputs regarding knowledge and information about third-party service components from the engage value chain activity. What is the term for any financially valuable component that can contribute to