Accredited Residential Manager - ARM Certification

Emotional Intelligence - Answer- The ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use to use this information to guides one's thinking and actions. Job Analysis - Answer- Is the process of identifying essential Skills, Knowledge, and Abilities required to perform a job; Forms the basis of all subsequent human resources activity. Behavioral - Answer- A type of question asked by an interviewer to determine a persons disposition based on previous behavior in particular situations. Orientation - Answer- Is the process of informing new employees what is expected of them on the job as well as making them feel welcome and comfortable. Avoiding/Avoidance - Answer- Is a style of conflict resolution in which a person withdraws from the issue and/or side-steps the conflict. Employee Handbook - Answer- Generally the most common format used to communicate company policies, vision, and mission. Job Description - Answer- Defines the job in terms the responsibilities, reporting structure, and the Skills, Knowledge, and Abilities required to fulfill the duties of the position as identified in the Job Analysis. Recruiting - Answer- The process of identifying and attracting qualified job applicants. Job Knowledge - Answer- A type of question asked by an interviewer to determine whether the applicant has the necessary knowledge to perform the job. Collaborative - Answer- Style of conflict resolution in which parties work together to solve the problem, and have confidence in each other as partners. Performance Feedback - Answer- An ongoing process in which the manager and employee have constructive conversations related to performance. Kinesthetic - Answer- A type of learner that learns best with a hands on approach and explore the physical world; also called Tactile Learners. Autocratic - Answer- A style of management in which decisions are imposed on subordinates; also known as Theory X management,where managers believe people dislike work and must be told what to do. Coaching - Answer- Is used to develop employees rather than address specific behaviors and performance. Equal Employment Opportunity Commission - Answer- EEOC Rent Roll/Collections Report - Answer- A listing of all units showing the residents' name, rental rate, and status of collections. Delinquency Report - Answer- The report that tracks late payments of rent, updated monthly and sent to owner in the reports. Budget Variance - Answer- Is a difference in the amount forecast for an account in a budget, and the actual amount spent or earned in the account. Gross Potential Income (GPI) - Answer- Total income possible of a property if 100% occupied and 100% of rent collected. Loss to Lease - Answer- The amount of money "lost" due to rents being less than market rent.