MANAGEMENT AND
ORGANIZATIONAL DEVELOPMENT
TEST BANK
1. Which of the following is included in the definition of OD?
a. OD applies to an entire system
b. OD is concerned with planned change
c. OD encompasses strategy, structure, and process
changes d. all of the above
2. Organization development distinguishes itself from organization change and change management by which
of the following characteristics?
a. addressing the effective sequence of leadership issues that produce organization
improvements b. focusing narrowly on cost, quality, and schedule
c. focusing on the transfer of knowledge and skills to help the system manage future
change d. taking a broadly focused approach that can apply to any kind of change
3. Which of the following is not one of the "stems"of
OD?
a. laboratory training
b. environmental analysis
c. action research/survey feedback
d. participative management and quality of work life
4. The first "T-groups" were formed
a. to facilitate decision making
b. to work on group projects
c. to make the group more cohesive
d. to provide feedback about group interactions
5. The assumption underlying the use of survey feedback in OD is
a. surveys are the best way to collect data
b. surveys allow one to collect a great deal of data
c. surveys can provide feedback to the organization and be used to initiate change
d. responses and surveys are easily interpreted
6. According to the Managerial Grid, an individual's style can best be described as which of the following:
a. the way he or she dresses
b. his or her concern for production and people
c. how he or she interacts with management
d. the way he or she deals with problems
,7. As the QWL movement evolved, it fostered a new phase of activities known as
a. large group interventions
b. reward system changes
c. employee involvement
d. team building
8. Strategic change interventions involve improving
a. the alignment among an organization's environment, strategy, and organization design
b. the organization's relationship to its environment
c. the fit between the organization's technical, political and cultural systems
d. all of the above
9. Which of the following areas do OD practitioners need to be familiar with to carry out strategic change?
a. competitive strategy
b. organizational structure
c. culture
d. All of the above
,10. OD helps members of an organization solve their own problems.
a. True
b. False
11. An effective organization has both high productivity and rapid growth. a. True
b. False
12. All OD involves change management, but change management may not involve OD. a. True
b. False
13. Conclusions about the first T-group experiment were (1) feedback from the group was a rich learning experience
and (2) the process could be transferred to "back home situations."
a. True
b. False
14. Productivity and QWL ideas were originated by Kurt Lewin.
a. True
b. False
15. One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.
a. True
b. False
, 16. Three major trends are shaping change in organizations: globalization, information technology, and managerial
innovation.
a. True
b. False
17. OD was developed for use primarily in business and industrial organizations.
a. True
b. False
18. The normative background in OD represents a human relations approach represented as the "one-best-way" to
manage organizations.
a. True
b. False
ORGANIZATIONAL DEVELOPMENT
TEST BANK
1. Which of the following is included in the definition of OD?
a. OD applies to an entire system
b. OD is concerned with planned change
c. OD encompasses strategy, structure, and process
changes d. all of the above
2. Organization development distinguishes itself from organization change and change management by which
of the following characteristics?
a. addressing the effective sequence of leadership issues that produce organization
improvements b. focusing narrowly on cost, quality, and schedule
c. focusing on the transfer of knowledge and skills to help the system manage future
change d. taking a broadly focused approach that can apply to any kind of change
3. Which of the following is not one of the "stems"of
OD?
a. laboratory training
b. environmental analysis
c. action research/survey feedback
d. participative management and quality of work life
4. The first "T-groups" were formed
a. to facilitate decision making
b. to work on group projects
c. to make the group more cohesive
d. to provide feedback about group interactions
5. The assumption underlying the use of survey feedback in OD is
a. surveys are the best way to collect data
b. surveys allow one to collect a great deal of data
c. surveys can provide feedback to the organization and be used to initiate change
d. responses and surveys are easily interpreted
6. According to the Managerial Grid, an individual's style can best be described as which of the following:
a. the way he or she dresses
b. his or her concern for production and people
c. how he or she interacts with management
d. the way he or she deals with problems
,7. As the QWL movement evolved, it fostered a new phase of activities known as
a. large group interventions
b. reward system changes
c. employee involvement
d. team building
8. Strategic change interventions involve improving
a. the alignment among an organization's environment, strategy, and organization design
b. the organization's relationship to its environment
c. the fit between the organization's technical, political and cultural systems
d. all of the above
9. Which of the following areas do OD practitioners need to be familiar with to carry out strategic change?
a. competitive strategy
b. organizational structure
c. culture
d. All of the above
,10. OD helps members of an organization solve their own problems.
a. True
b. False
11. An effective organization has both high productivity and rapid growth. a. True
b. False
12. All OD involves change management, but change management may not involve OD. a. True
b. False
13. Conclusions about the first T-group experiment were (1) feedback from the group was a rich learning experience
and (2) the process could be transferred to "back home situations."
a. True
b. False
14. Productivity and QWL ideas were originated by Kurt Lewin.
a. True
b. False
15. One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.
a. True
b. False
, 16. Three major trends are shaping change in organizations: globalization, information technology, and managerial
innovation.
a. True
b. False
17. OD was developed for use primarily in business and industrial organizations.
a. True
b. False
18. The normative background in OD represents a human relations approach represented as the "one-best-way" to
manage organizations.
a. True
b. False
