USPS Sales & Services Associate
Training Exam | 155 questions and
answers | already solved| Graded A+
What is our mission? - -Provide trusted, affordable, universal
service.
eLearning module 1
-What is the form for filing an insurance claim? - -Form 1000.
eLearning module 16
-Perception is________ - -Reality.
17-3
-What are our goals? - -Grow revenue, increase market share
and develop lifetime customers.
18-3
-What are the two types of communication and give examples of
each? - -Verbal (spoken words) and non-verbal (gestures,
expressions, vocal variety).
19-5
-What are some non-verbal cues? - -Body movement (shuffling
feet and folding arms), posture, gestures, facial expressions,
personal space.
19-6
-Listeners receive the same ______ all the time. - -Message.
19-7
, -What is S.O.L.E.R.? - -Actively attending by: Squarely facing the
person, Open your posture, Lean towards the sender, Eye contact
maintained, Relax while attending.
19-7
-What is a successful sales transaction? - -One in which you and
the customer make an informed, mutually beneficial decision.
20-3
-When presenting the value of USPS products and services, you
align that value with? - -The customer's needs.
20-3
-What should be the objective of every SSA? - -Selling maximum
value to customers by matching their needs.
20-4
-What is the driving force behind a customer's willingness to
interact with you, learn about Postal products, and make a
purchase commitment? - -Needs.
20-5
-What is need satisfaction selling? - -Recognition that customers
buy products to satisfy their needs.
20-5
-What is a need? - -A desire to improve or accomplish
something.
20-6
-What is the language of needs and some examples? - -Words
and phrases the express desire.
I want, I need, I hope, I'm looking for, I'm interested in, I wish, My
objective.
, 20-6
-What is G.I.S.T.? - -Greet, Inquire, Suggest and Thank.
20-8
-What additional products can be suggested? - -Stamps,
packaging/shipping (Ready Post) products, PO Box, passports,
money orders.
20-10
-Mailpieces not meeting minimum requirement criteria or
exceeding certain maximums are_________? - -Non-mailable.
There is no fee, surcharge or additional postage that can make a
non-mailable item mailable.
21-3
-Non-mailable means that the piece, as designed, is _______ from
the mailstream. - -Prohibited.
21-3
-What are the minimum dimensions of a mail piece (letter)? - -3
½" in height, 5" in length, .007" in thickness, rectangular in
shape.
21-3
-What is girth? - -The distance around the thickest part of a
package.
21-4
-What are maximum dimensions for a package? - -70 pounds.
108" length + girth. Up to 130" length + girth for Standard.
21-4
Training Exam | 155 questions and
answers | already solved| Graded A+
What is our mission? - -Provide trusted, affordable, universal
service.
eLearning module 1
-What is the form for filing an insurance claim? - -Form 1000.
eLearning module 16
-Perception is________ - -Reality.
17-3
-What are our goals? - -Grow revenue, increase market share
and develop lifetime customers.
18-3
-What are the two types of communication and give examples of
each? - -Verbal (spoken words) and non-verbal (gestures,
expressions, vocal variety).
19-5
-What are some non-verbal cues? - -Body movement (shuffling
feet and folding arms), posture, gestures, facial expressions,
personal space.
19-6
-Listeners receive the same ______ all the time. - -Message.
19-7
, -What is S.O.L.E.R.? - -Actively attending by: Squarely facing the
person, Open your posture, Lean towards the sender, Eye contact
maintained, Relax while attending.
19-7
-What is a successful sales transaction? - -One in which you and
the customer make an informed, mutually beneficial decision.
20-3
-When presenting the value of USPS products and services, you
align that value with? - -The customer's needs.
20-3
-What should be the objective of every SSA? - -Selling maximum
value to customers by matching their needs.
20-4
-What is the driving force behind a customer's willingness to
interact with you, learn about Postal products, and make a
purchase commitment? - -Needs.
20-5
-What is need satisfaction selling? - -Recognition that customers
buy products to satisfy their needs.
20-5
-What is a need? - -A desire to improve or accomplish
something.
20-6
-What is the language of needs and some examples? - -Words
and phrases the express desire.
I want, I need, I hope, I'm looking for, I'm interested in, I wish, My
objective.
, 20-6
-What is G.I.S.T.? - -Greet, Inquire, Suggest and Thank.
20-8
-What additional products can be suggested? - -Stamps,
packaging/shipping (Ready Post) products, PO Box, passports,
money orders.
20-10
-Mailpieces not meeting minimum requirement criteria or
exceeding certain maximums are_________? - -Non-mailable.
There is no fee, surcharge or additional postage that can make a
non-mailable item mailable.
21-3
-Non-mailable means that the piece, as designed, is _______ from
the mailstream. - -Prohibited.
21-3
-What are the minimum dimensions of a mail piece (letter)? - -3
½" in height, 5" in length, .007" in thickness, rectangular in
shape.
21-3
-What is girth? - -The distance around the thickest part of a
package.
21-4
-What are maximum dimensions for a package? - -70 pounds.
108" length + girth. Up to 130" length + girth for Standard.
21-4
