WGU C720 Unit 3 Module 4: Total Quality Management, Questions and answers, VERIFIED. (2024/25 exam UPDATES. APPROVED)

WGU C720 Unit 3 Module 4: Total Quality Management, Questions and answers, VERIFIED. Total Quality Management (TQM) __________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that embodies the following components: - Focus on the customer - Quality function deployment - Responsibility for quality - Team problem-solving - Employee training - Fact-based management Voice of the Customer _________ describes what customers want and what they like and do not like. focus group A ___________ is used when a firm wants to gather customers together and get feedback on ideas and products to better meet customer needs. House of Quality __________ is a matrix that helps a product design team translate customer requirements into operating and engineering goals. It shows the trade-offs between customer needs and design characteristics. Quality Function Deployment (QFD) ___________ relates customer needs and expectations to specific design characteristics through a series of grids or matrices. It relates customer needs to design characteristics. Responsibility for quality _________ is a component of TQM that ens