OA WGU 720 questions and answers, ( Accurate) VERIFIED. (2024/25 exam UPDATES. APPROVED)

OA WGU 720 questions and answers, ( Accurate) VERIFIED. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? - -Conformance Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - Durability Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? - -Deming's 14 points for management Juran Institute's management theory Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement? - -Ishikawa's quality circle An employee at a company thinks the department could improve its performance metrics by inspecting 100% of all finished product. Which quality management philosophy would address this employee's opinion? - -Deming: Cease dependence on inspection to achieve quality. Eliminate the need for inspection. Build quality into the product in the first place. A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met. Which two tools that should be used to measure installer performance? Choose 2 answers - -Control charts to measure the time elapsed to completion & Run charts to chart output around the 14-day central tendency Which method can a company use to relate customer needs and expectations to specific design characteristics? - -Quality function deployment Six Sigma is adopted by a manufacturing company. How can the company use Six Sigma to establish quality improvement? - -There should be no more than 3.4 defects per million products from a manufacturing company statistically. Which two company practices reflect the guiding principles of Six Sigma? Choose 2 answers - -A company tries to reduce variation in the quality of products it offers. & A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs. A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad." If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use? - -Histogram A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population. Which tool should be used in this situation? - -Scatter plot A company that produces motors uses the a "motor assembly check sheet", why would the company use this check sheet? - -To develop a Pareto chart identifying the root causes of engine defects A quality improvement team is trying to illustrate to upper management how a process is varying over t ime as measurements are collected.