C720 - Operations and Supply Chain Management – WGU, Questions and answers. VERIFIED. (LATEST UPDATE 2024/2025)

C720 - Operations and Supply Chain Management – WGU, Questions and answers. VERIFIED. Statistical process control - -The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) W. Edwards Deming - -Which quality management expert had a 14 point quality plan? (25) W. Edwards Deming - -Which quality management expert felt that the "system" caused defects, not employees? (25) W. Edwards Deming - -Which quality management expert recommended eliminating work standards on the factory floor? (25) W. Edwards Deming - -Which quality management expert outlined his strategy for the transformation of management to promote quality methods in 14 points? (25) W. Edwards Deming - -Which quality management expert endorsed the elimination of fear in the organization? (25) Joseph M. Juran - -Which quality management expert focused on the customer? (25) Joseph M. Juran - -Which quality management expert stated that product or service quality could be described as "fitness for use?" (25) Joseph M. Juran - -Which quality management expert stated that the customer's perception of quality is the ultimate measure, rather than simply following product specifications? (25) Joseph M. Juran - -Which quality management expert emphasized management's responsibility for ensuring quality? (25)