Operations and Supply Chain Management - C720 – WGU. Questions and answers, 100% Accurate. VERIFIED. (LATEST UPDATE 2024/2025)

Operations and Supply Chain Management - C720 – WGU. Questions and answers, 100% Accurate. VERIFIED. A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? - -Cause-and-effect diagrams Scatter diagrams Histograms Run charts Check sheets Pareto charts Control charts Answer: Run charts Control charts Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - - Performance Reliability Features Serviceability Answer: Reliability A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? - -Performance Features Conformance Serviceability Aesthetics Answer: Conformance Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? - -Deming's 14 points for management Juran Institute's management theory Taguchi methods Shewhart cycle Crosby's "Quality Is Free" Answer: Juran Institute's management theory A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad." If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use? - -Pareto chart Control chart Scatter plot Histogram Answer: Histogram