NURSING INFORMATICS
(MSN)
QNS & ANS
2023/2024
, 1. Post a description of a professional experience in which change was ineffectively
managed. Explain which change management methods could have been applied to
facilitate the change in a more successful way and explain why
- (Sample Answer Synopsis) One of my professional experiences in which change was
ineffectively managed was when my company decided to switch to a new software
system without proper training or communication. The change was announced
abruptly and the employees were expected to adapt quickly without any guidance or
support. The result was a lot of confusion, frustration, errors and delays in the work
processes. The change also affected the morale and productivity of the staff, who felt
overwhelmed and unappreciated.
Some change management methods that could have been applied to facilitate the change
in a more successful way are:
- Stakeholder analysis: This involves identifying and engaging with the people who are
affected by or involved in the change, such as employees, customers, suppliers, etc. By
understanding their needs, expectations, concerns and feedback, the change can be
planned and implemented in a way that meets their interests and minimizes resistance.
- Communication plan: This involves developing and delivering clear, consistent and
timely messages about the change, such as the purpose, benefits, scope, timeline, roles
and responsibilities, etc. By communicating the change effectively, the employees can be
informed, motivated and prepared for the change.
- Training plan: This involves providing adequate and appropriate training and coaching
to the employees who need to learn new skills or behaviors to use the new software
system. By training the employees effectively, they can be equipped and confident to
(MSN)
QNS & ANS
2023/2024
, 1. Post a description of a professional experience in which change was ineffectively
managed. Explain which change management methods could have been applied to
facilitate the change in a more successful way and explain why
- (Sample Answer Synopsis) One of my professional experiences in which change was
ineffectively managed was when my company decided to switch to a new software
system without proper training or communication. The change was announced
abruptly and the employees were expected to adapt quickly without any guidance or
support. The result was a lot of confusion, frustration, errors and delays in the work
processes. The change also affected the morale and productivity of the staff, who felt
overwhelmed and unappreciated.
Some change management methods that could have been applied to facilitate the change
in a more successful way are:
- Stakeholder analysis: This involves identifying and engaging with the people who are
affected by or involved in the change, such as employees, customers, suppliers, etc. By
understanding their needs, expectations, concerns and feedback, the change can be
planned and implemented in a way that meets their interests and minimizes resistance.
- Communication plan: This involves developing and delivering clear, consistent and
timely messages about the change, such as the purpose, benefits, scope, timeline, roles
and responsibilities, etc. By communicating the change effectively, the employees can be
informed, motivated and prepared for the change.
- Training plan: This involves providing adequate and appropriate training and coaching
to the employees who need to learn new skills or behaviors to use the new software
system. By training the employees effectively, they can be equipped and confident to
