(Top QUALITY 2024/2025 EXAM REVIEW) WGU C234 Study Guide, Complete Exam Review, Questions and answers, VERIFIED.

WGU C234 Study Guide, Complete Exam Review, Questions and answers, VERIFIED. Why should the CEO and CFO make the final decision? - -Management is responsible for a strong employee relations strategy. An employee has been causing stress and conflict among team members for a few weeks. Which strategy should management use to address this conflict? - -Empower employees to resolve conflict A human resources team member explained to an employee who issued a complaint that while the average response time to complaints was 21 days, the department has received few complaints concerning the food in the cafeteria. The human resources team member shared that because most complaints were focused on performance, supervision, and fairness, it may take a little longer to respond to his complaint because new research was going to be needed. Which employee relations metric would a human resources team member use in this situation? - - Average close time A newly appointed sales manager noticed a former peer's attitude changed after the manager's promotion. When confronted, the former peer admitted feeling uncomfortable answering to a woman and believed the manager had been promoted due to her gender. The CEO avoids conflicts between coworkers. The new manager has no support and feels increasingly isolated as the situation escalates. Which change should the CEO support to help address this type of conflict in the future? - -Introduce an open door policy What is a primary reason that organizations adopt diversity programs? - -Higher retention of employees What is the key role of senior management in managing diversity? - -To sustain involvement in developing the workforce Individual departments are encouraged to develop individual diversity plans specific to