(Top QUALITY 2024/2025 EXAM REVIEW) WGU C232: Introduction to Human Resource Management-ALL, Exam Review Questions and answers, VERIFIED

WGU C232: Introduction to Human Resource Management-ALL, Exam Review Questions and answers, VERIFIED Define internal factors impacting business strategies. - -Internal business strategies are: * company strategy & culture * company structure * company size * top management * company HR perceptions * internal technology available Define external factors impacting business strategies. - -* changing technology * economy * competition * Globalization * Legislation Peer Appraisal - -Performance Assessment of an employee's performance or future success by his or her work colleagues. Often considered an effective tool when teamwork and participation are part of the organizational culture. List the Administrative use of Performance Appraisals (PA)/Evaluations. - -1. Salary in-/de-creases 2. Demotions 3. Layoff 4. Promotions/transfers 5. Terminations List the Development use of Performance Appraisals (PA)/Evaluations. - -1. Identify training needs 2. Motivate employee improvement 3. Provide feedback 4. Counsel employees 5. Spot performance deficiencies 6. Identify/Acknowledge strengths Distinguish Performance Management (PM) and Performance Appraisal (PA) - -PM is PROCESS aiding employees to understand job objectives, motivate and train to accomplish goals. It begins with knowing company strategy. PA is FORMAL SYSTEM to measure, evaluate, and influence of employee's job-related attributes, behaviors and outcomes. Besides feedback what else does a PA do. - -1. Ensure company goals are aligned to job anlaysis. 2. Set work standards to clarify performance expectations. 3. Create metrics documenting standards. 4. Assess employee's actual performance relative to stated standards. 5. Provide motivating feedback to do better or doing well. What terms are used to clarify the person doing the appraising? - -superior or rater vs. supervisor or manager. What terms are used to clarify the person being appraised? - -subordinate or ratee. Does not mean ratee is lower level, simply a term of clarity. In what ways is the PA an agreeemnt b/w the company and employee? - -1. Productivity improvement 2. Management development 3. Peformance measurement 4. Feedback 5. HRP 6. Legal compliance 7. Communication b/w Rater & Ratee 8. Supervisory awareness of job Describe elements of performance measurement. - -establishes the employee's work value to company and evaluates employee contributions. What other areas of HR does performance management impact? - -1. Job Analysis 2. Compensation 3. Train (current job) & Develop (future KSAs) Who conducts Perf Appraisals? - -1. Supervisory PA 2. [Employee] Self PA 3. Peer PA 4. Subordinate PA 5. Customer PA 6. Computer Monitoring PA What are the dis/advantages of using supervisory appraisal? - -Advantage - immediate boss most familiar with subordinate work Disadvantages are 1) supervisor lacks PA delivery; 2) subordinate may feel threatened by power; 3) subordinate alienated What are the dis/advantages of using Self-appraisal? - -Advantage - 1) incumbent involvement; 2) feedback on incumbent role; 3) combined with supervisory PA Disdvantage - employee subject to systemic biases, gap b/w self and others What are the dis/advantages of using Subordinate appraisal? - -Advantage - 1) rater feedback on effectiveness thru ratee perspective Disdvantage - 1) personality vs performance feedback; 2) inflate evaluation if threatened by supervisor What are the dis/advantages of using Computer Monitoring appraisal? - -Advantage - 1) fast method; 2) alignment with strategic goals and company culture